When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.
That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.
NavVis builds the technology that captures and digitizes the physical world at scale. Our hardware and software products, including NavVis VLX and NavVis IVION, enable construction, engineering, and manufacturing organizations to work from a single source of spatial truth. The IT Service Delivery team sits at the core of this operation, keeping the internal infrastructure that powers NavVis running reliably for a global workforce.
In this role, there is an expectation for you to be onsite at least 4 times a week as you are the first point of contact for NavVis employees seeking technical help. You work within the Service Delivery subteam, handling day-to-day (on-site) IT operations, service desk support, troubleshooting, and incident response. You collaborate closely with your team to maintain systems, deploy solutions, and keep IT documentation current and accurate.
Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided
Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard
Keep the IT Asset Management system accurate and up to date at all times
Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations
Troubleshoot hardware and software issues across PCs, mobile devices, and network devices
Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team
1 to 2 years of work experience in IT support or a related technical role
Hands-on experience with JIRA Service Desk for ticket management and request handling
Working knowledge of Active Directory basic management and Microsoft 365 administration
Familiarity with Linux command-line operations and experience with Azure AD
Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues
Business Fluent in English
Your recruiting partner for this role is Sylvie (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
BUILD BETTER REALITY — Bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in. We supply fast, reliable spatial data to service providers and enterprises seeking to capture photorealistic digital twins of the built environment. And our digital factory solutions enable greater organizational operability, productivity, agility, and profitability. Headquartered in Munich, Germany, and with offices in the United States, the United Kingdom, and China, NavVis serves global customers across the surveying, AEC, and manufacturing industries. Learn more at www.navvis.com.
