Job Description

This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements

Responsibilities

IT Support & Operations

• Troubleshoot end-user issues (hardware, software, network, printers)
• Manage onboarding/offboarding and user access (Microsoft 365)
• Maintain and prioritize ticket queue with clear documentation
• Support multi-site environment across 60+ locations

On-Site Support & Coordination

• Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations
• Work with vendors and validate work performed
• Assist with equipment deployments and issue resolution

Process Improvement

• Create and maintain SOPs, guides, and documentation
• Identify recurring issues and implement long-term fixes
• Contribute to improving IT workflows and support processes

Growth & Ownership

• Take ownership of assigned locations and support outcomes
• Help build training materials and internal documentation
• Grow into a Lead-level role with increased responsibility over time

Requirements

Experience

• 5+ years of IT support experience preferred
• Minimum 2–3 years in a service desk or end-user support role (required)
• Experience supporting multiple users or locations

Technical Skills

• Windows and endpoint troubleshooting
• Microsoft 365 administration (user management, permissions)
• Networking fundamentals (DNS, DHCP, connectivity)
• Printers, peripherals, and on-site troubleshooting
• Experience working in a ticketing system

What We’re Looking For

• Strong troubleshooting and problem-solving ability
• Ability to prioritize and work through multiple issues efficiently
• High accountability—tasks are completed and properly documented
• Comfortable in a fast-paced, hands-on environment
• Interest in growing beyond support into systems and operations

Compensation

• $65,000 – $78,000 base salary
• Based on experience and capability
• Growth tied to performance and expanded responsibility

Benefits

• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Career growth into Lead / Supervisor role
• Direct mentorship from IT leadership
• Exposure to multi-site IT operations and infrastructure
• Opportunity to build processes, documentation, and workflows

Work Environment

• On-site role with local travel required
• Fast-paced, multi-location support environment
• Lean IT team with high ownership
• Focus on improving systems, not just reacting to issues

Who This Role Is For

• Mid-level IT professionals ready to take on more responsibility
• Candidates looking to grow into leadership over time
• Individuals who take ownership and improve systems

Who This Role Is Not For

• Entry-level candidates
• Senior engineers or IT managers
• Candidates looking for a low-responsibility or slow-paced role