Job Description
IT Support Specialist, Associate
Department: Information Technology
Employment Type: Full Time
Location: Mexico City
Reporting To: Sean Costa
Join our Global On-Site IT team as an IT Support Specialist, Associate, where you will play a critical role in delivering exceptional technology support and customer experiences across the Latin America region. This position serves as a key point of contact for employees, ensuring reliable IT services that enable productivity and business continuity. Working closely with experienced technical leaders and regional stakeholders, you will provide hands-on support, resolve technology issues, and contribute to a culture of continuous learning and service excellence. Beyond day-to-day support, you will have opportunities to participate in regional and global initiatives that expand your technical expertise and business impact.
This role is ideal for an early-career (recently graduated) professional who is passionate about technology, customer engagement, and professional growth within a global organization.
A Typical Day in the Life Includes:
- Deliver end-user IT support by troubleshooting hardware, software, collaboration, and productivity tool issues for employees across the LATAM region.
- Provide outstanding customer service by communicating effectively with users and ensuring a positive support experience.
- Resolve support requests and service tickets while maintaining high standards for responsiveness and issue resolution.
- Collaborate with regional and global IT team members to address technical challenges and improve user productivity.
- Support office-based technology operations and ensure employees have the tools and resources needed to work effectively.
- Participate in team initiatives and projects that enhance IT services, operational efficiency, and employee experiences.
- Expand technical knowledge and contribute beyond local office support by assisting users across broader regional and global environments.
Basic Qualifications:
- Academic background in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
- Foundational understanding of desktop operating systems, productivity applications, and end-user computing technologies.
- Customer service orientation with demonstrated ability to communicate effectively with technical and non-technical users.
- Full proficiency in English.
- Aptitude and willingness to learn new technologies, processes, and support methodologies.
- Ability to diagnose and resolve technical issues while managing multiple priorities in a fast-paced environment.
- Ability to work on-site three days per week as part of a hybrid work model.
- Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship now or in the future.
Preferred Qualifications:
- Previous internship, academic project, or professional experience in IT support, help desk, desktop support, or customer-facing technical roles.
- Experience supporting Microsoft Office applications, Outlook, collaboration tools, and workplace productivity technologies.
- Experience working with ticketing systems, service management processes, or incident resolution workflows.
- Demonstrated interest in expanding technical expertise through training, certifications, or self-directed learning.
Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México
