We're excited to provide the best education in the best environment to our students!
Academies of Math and Science
IT Help Desk Technician
Location: Little Rock, Arkansas
Compensation: $19 – $22 per hour (DOE)
Position Type: Full-Time, On-Site
Academies of Math and Science (AMS) is a network of high-performing K–8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.
AMS is seeking an IT Help Desk Technician to provide frontline technical support for campus staff and students. This role is responsible for troubleshooting hardware and software issues, supporting classroom technology, and ensuring reliable day-to-day IT operations across the Little Rock campus.
The ideal candidate is service-oriented, technically skilled, and able to work independently in a fast-paced school environment.
Key Responsibilities
Technical Support & Troubleshooting
Provide on-site and remote technical support to staff and campus users.
Troubleshoot hardware, software, and network connectivity issues.
Install, configure, and maintain desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
Support classroom and office technology including projectors, phones, and AV equipment.
Respond to help desk tickets and prioritize requests based on urgency.
Systems & Network Support
Support device imaging, deployment, and lifecycle management.
Maintain and update network and IT documentation.
Assist with basic network troubleshooting including TCP/IP, DNS, DHCP, and SMTP.
Campus Technology Operations
Support campus technology readiness for instruction and testing.
Ensure technology equipment is functioning properly and securely.
Assist with inventory tracking and asset management.
Qualifications & Competencies
Required Qualifications
Minimum of 1 year of IT or technical support experience.
Experience supporting Windows, ChromeOS, iOS, and Android devices.
Familiarity with Microsoft Office 365 and Google Workspace.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, SMTP).
Strong troubleshooting and problem-solving skills.
Ability to communicate technical concepts clearly to non-technical users.
Ability to work independently and collaboratively.
Preferred Qualifications
Experience supporting technology in a school or education environment.
Experience with device imaging and large-scale deployments.
Experience working with ticketing systems or help desk platforms.
Mission-driven organization dedicated to student success and educational equity.
Collaborative and supportive school environment.
Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
Opportunities for professional growth and advancement within a growing network.
Join us to enjoy rewarding challenges and ongoing opportunities!
We are a network of ten award-winning K-8 charter schools in Tucson and Phoenix, Arizona. The Academies of Math and Sciences serves under-represented communities to provide an advanced, college-preparatory education.
The flagship campus in Tucson has been named the highest performing Title I K-8 charter school with >70% F/R in the state of Arizona (out of 293 such schools).
We hire the best teachers and use the best methods, systems, and programs available to reach our mission of sending kids to college. Our program is built to provide motivated students in grades K-8 a top-quality education, enabling them to succeed in extremely competitive high school programs and ultimately, college. Each child’s success depends on us, and we are confident that we can reach all children who are willing to put in the effort to acquire the knowledge and skills necessary to succeed.
To provide students the education they deserve and to provide the nation a generation prepared to deal with unsolved and new problems, join us. Help us to turn all students, regardless of their background or the neighborhood they live in, onto the path to college and a better life.
Let's improve education together.
