Posting number: 27-058
Department: Information Technology
Job classification: IT Support Specialist
Posting type: Open & Promotional
Categories: IT and Computers
The City of Pasadena is looking for enthusiastic, experienced, and service-minded support technician(s) to join the Department of Information Technology's customer focused Service Center team.
The current Information Technology Support Specialist vacancy will perform the full range of first and second-tier problem analysis and resolution of Service Center problem calls and work station support duties; assists and trains customers; installs, configures, tests and maintains customer computer hardware, software, wireless devices and telephone equipment; and performs related duties as assigned.
The ideal candidate will bring experience with some or all the following technologies: Microsoft System Center Configuration Manager, Office365, EndPoint Manager, Active Directory User and Computer Management, Azure Active Directory; Microsoft Intune device provisioning, ServiceNow Incident Management, Request Management, Knowledge Management. Additionally, the ideal candidate will have experience using and managing video conferencing platforms such as Microsoft Teams, Zoom, WebEx, GoToMeeting, etc.
The successful candidate will have excellent listening, written and verbal communication skills. He/she will take initiative and responsibility in exceeding customer expectations and in managing their time with competing priorities. The successful candidate will gain exposure to other disciplines such as Network Infrastructure, Enterprise Computing, GIS, Information Security and Application Development which may lead to opportunities for advancement.
The selected candidate may be assigned to field work which will require driving to various locations throughout the City limits. Therefore, a valid California Class C driver's license and ability to comply with the City's Motor Vehicle Safety Policy during the course of employment is required.
Additionally, this position may be assigned to support and maintain Police Department computing equipment, as such a Police Background Investigation will be required as a condition of employment.
Please note: This recruitment is authorized as Open Competitive and Promotional, and two eligible lists will be established as a result of this recruitment. The promotional list may take precedence.
JOB RESPONSIBILITIES: The following list presents some of the major responsibilities from this position; see the Class Description for more detailed information: Information Technology Support Specialist
The following list represents the core competencies needed for success in this position.
Graduation from an accredited two-year college or technical school with coursework in computer technology and at least three years of progressively responsible experience in end-user support; or an equivalent combination of training and experience.
The tentative selection process will consist of a training and experience evaluation, a written examination, and a department-level interview.
There is one vacancy in the Customer Service Section of the Department of Information Technology which may be filled as a result of this selection process.
The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.
Candidates selected for this position are subject to a one year probationary work period.
A valid California Class C driver's license and ability to comply with the City's Motor Vehicle Safety Policy during the course of employment.
This position will require the support and maintenance of Police Department computing equipment and therefore a comprehensive Police Background Investigation will be required as a condition of employment.
Work may be required on evenings, weekends and holidays.
Possession of Microsoft Certified Professional (MCP) certification or equivalent such as CompTIA A+ is required by completion of probation as a condition of continued employment.
Imagine a career with the City of Pasadena...
Pasadena is nestled at the foothills of the San Gabriel Mountains approximately 10 miles northeast of Los Angeles. It is renowned as a “World Class City” as well as what many refer to as the “America’s City.” It is an ethnically and culturally rich city with a significantly diverse population.
The unique size and charm of this community makes Pasadena a warm and inviting urban setting without the worries and hassles of a big city. Visitors, as well as those who live and work in Pasadena, enjoy easy walking or driving distances. In addition to the Tournament of Roses Parade® and America’s Stadium® Rose Bowl Game. Pasadena is host to world class museums, entertainment and sports venues, recreation facilities, historic buildings and sites, outdoor opportunities and much, much more.
The City of Pasadena enjoys a full-service City Manager form of government. The Mayor is elected at large and a seven member Council is elected by the district. This City is comprised of 16 departments that include the offices of City Manager, City Clerk, City Attorney, Finance, Information Technology, Human Resources, Police, Fire, Public Works, Transportation, Planning, Water & Power, Human Services & Recreation, Public Health, Library, and Housing. With an operating budget just over $745 million, the City employs approximately 1,900 full-time employees.
