Job Description

I/T Support Specialist| Best-One Tire & Service | Monroe, Indiana

Join the Best-One Team!

Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you’ll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We’re looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset. This is an onsite position based out of our Monroe office, with regular travel to support our other locations.

What You’ll Earn:

Starting at $24.04/hr

Why You'll Love Working Here:

· Top Pay - the more you know, the more you earn

· Paid holidays & vacations; closed most major holidays

· Home on the weekends

· Health/dental/vision insurance

· 401(K)- Company Match!

· Team member discount program

· Continuing education/training

· Uniform Program

· ...and being a part of a company that offers a career, not just a job!

What You'll Do as I/T Support Specialist:

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain end-user hardware and software.
• Troubleshoot hardware, software, connectivity, and basic network issues.
• Support new site openings, relocations, equipment deployments, and technology upgrades.
• Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
• Maintain accurate documentation of support activities, asset inventories, and system configurations.
• Ensure compliance with enterprise I/T policies, procedures, and security standards.
• Assist with user account provisioning, access control, and password support in accordance with security policies.
• Coordinate with third-party vendors for hardware repair and telecommunications support when required.
• Participate in disaster recovery preparedness and site-level continuity efforts.
• Travel regularly to company locations.

What We're Looking For:

• Proven experience in end-user technical support or help desk environments.
• Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-resolution skills.
• Ability to work independently in field environments while maintaining communication with regional leadership.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• High school diploma or GED required; associate’s degree in Information Technology or related field preferred.
• Industry certifications such as CompTIA A+, Network+, or equivalent.
• Experience supporting multi-site or distributed business environments.
• Familiarity with basic network equipment and wireless troubleshooting.
• Experience with ticketing systems and service management processes.

Who we are:

For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members.

Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans.