Job Description

IT Support Technician

Summary

We are seeking an experienced IT Support Technician to provide onsite technical support in a fast-paced environment. This role will focus on resolving end-user technology issues, supporting a large user base, managing support tickets, and delivering exceptional customer service. The ideal candidate is a self-motivated troubleshooter who enjoys learning, takes initiative, and thrives in a hands-on support role.

Key Responsibilities

• Provide advanced desktop and end-user support for hardware, software, and peripheral devices.
• Diagnose and resolve technical issues related to operating systems, applications, workstations, and connectivity.
• Manage and resolve service desk tickets while meeting established response and resolution targets.
• Install, configure, maintain, and troubleshoot desktop systems, laptops, printers, and related equipment.
• Support users with productivity applications, collaboration tools, and day-to-day technology needs.
• Assist with device deployments, upgrades, and technology refresh initiatives.
• Escalate complex issues when necessary and collaborate with other technical teams to ensure timely resolution.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Deliver outstanding customer service and technical assistance to end users.
• Contribute to continuous improvement efforts and assist with project-related technical support activities.

Required Qualifications

• Associate’s or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant technical certifications are a plus.
• Minimum of 5 years of experience in an IT support, desktop support, or technical support role.
• Experience supporting a large user base in a complex technology environment.
• Strong troubleshooting and problem-solving skills across hardware, software, and end-user technologies.
• Proven ability to work independently with minimal supervision.
• Excellent customer service, communication, and interpersonal skills.
• Demonstrated desire to learn, grow, and take ownership of technical challenges.

Preferred Experience

• Supporting environments with 250+ users and diverse technology platforms.
• Working in manufacturing, industrial, or operations-focused environments.
• Managing incident and service request tickets in a high-volume support setting.
• Deploying and supporting desktop hardware, laptops, and printers.
• Supporting modern desktop operating systems and productivity applications.
• Assisting with technology projects, upgrades, and system implementations.

Technical Skills

• Desktop Support
• Hardware Troubleshooting
• Software Troubleshooting
• End-User Support
• Operating System Support
• Printer Installation & Support
• Device Deployment
• Ticket Management
• Incident Resolution
• Customer Service
• Technical Documentation
• Remote & Onsite Support
• User Training & Assistance
• Problem Solving

Ideal Candidate Profile

• Self-starter with strong initiative and accountability.
• Highly motivated and eager to expand technical knowledge.
• Exceptional troubleshooting and analytical skills.
• Strong interpersonal and customer-facing abilities.
• Comfortable supporting a high-volume environment while maintaining service quality.
• Team-oriented professional who can collaborate effectively while working independently.

Experience Level: Expert

Environment: High-volume end-user support environment

Focus: Advanced troubleshooting, ticket resolution, hardware/software support, and customer service excellence.

Job Type & Location

This is a Contract position based out of Clinton, IN.

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clinton,IN.

Application Deadline

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.