Job Description

Are you a fast learner who is fascinated by people and technology?

Would you like the opportunity to drive change and solve challenging problems?

Join our IT Service Delivery team

The Solution Center offers IT support to Akamai's internal teams globally. This role involves diagnosing and resolving technical issues through chat, phone, and ticketing systems. With effective problem-solving and empathetic communication, collaboration with global colleagues ensures Akamai achieves its mission of powering and protecting life online.

Partner with the best

As an IT Support Specialist you will be responsible for delivering new IT services to the Akamai community. This is through process, procedure, documentation, and service delivery planning. Every project starts somewhere, and you'll be right on the front lines of emerging IT strategy. You will be responsible for executing essential IT planning, documentation, training, and overall service strategy.

As an IT Support Specialist, you will be responsible for:

• Delivering omnichannel support: Provide high-skill, high-touch customer service across in-person, chat, ticket, and phone channels, serving as a key escalation point.
• Presenting comprehensive solutions: Partner with Senior Specialists and Analysts to design and deliver complete answers to customers' technical and functional needs
• Elevating team performance: Support peers and provide real-time, actionable feedback to continuously improve overall service quality.
• Demonstrating resourcefulness by efficiently locating accurate information, serving as a capable problem-solver without requiring complete upfront knowledge.
• Managing inventory: Execute accurate and secure inventory management practices

Do what you love

To be successful in this role you will:

• Have a High school / Bachelor's Degree in Computer Science, Engineering, another related field or its equivalent
• Deliver exceptional service: Champion customer success with a genuine passion for providing outstanding, customer-focused experiences.
• Troubleshoot under pressure: Maintain composure and unwavering focus while resolving difficult and stressful technical challenges
• Navigate complex challenges: Utilize resourcefulness, adaptability, sound judgment, and effective negotiation abilities to address and resolve obstacles encountered daily.
• Communicate effectively: Engage with diverse customers and skillfully handle various situations using exceptional interpersonal expertise.
• Manage time efficiently: Exercise excellent time management to maximize productivity and ensure prompt service
• Maintain the workspace: Ensure a clean, safe, and highly efficient environment across both front and back-of-house areas.

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!