Job Description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeks a motivated professional who possesses an excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. The successful candidate will learn how to troubleshoot problem areas in person, by Zoom/ MS Teams, or via Jira Service Desk in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners. The successful candidate will have 3+ years of experience independently supporting large-size corporate locations in a fast paced, production environment.

Your day-to-day

• Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities

• Build new systems (PC/Mac), and new hires deployment

• New hires deployment and Terminated employees system collection

• Troubleshoot problem areas (in person, by Zoom/ MS Teams, or via Jira Service Desk) in a timely and accurate fashion, and provide end-user assistance where required.

• Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.

• Network with cross-functional teams to leverage best practices

• Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.

• Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).

• Keep track of IT inventory, asset tagging equipment and organize the IT storage

• You have exceptional attention to detail, and exemplary ticketing/logging/documentation habits.

• Ability to take independent initiative when needed

• Willingness to work on-call in the emergency or priority issues

• Ability to handle a large volume of wide-ranging user requests

• Exceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks

What you bring to the team

• Minimum 1-2 years IT experience

• Must have demonstrated the ability to successfully work as part of a team.

• Must have experience supporting Mac and Windows

• Excellent interpersonal skills and easily approachable to colleagues and community

• Familiarity of PC hardware architecture

• Familiarity of desktop applications, (i.e., MS Office, Antivirus, VPN, imaging software, backup software, etc.)

• Proven Customer Service skills

• Excellent written and oral communication in English

• The ability to lift 50lbs

• ITIL foundation certification is a plus

Education

• Bachelor's degree preferred or related work experience

• Preferred candidates will have basic industry certifications, COMP TIA or A+

• Preferred candidates will have Microsoft certifications (MCSA, MCSE)

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 67,800.00 - 99,440.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 53,400.00 - 78,320.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 51,400.00 - 75,350.00 USD