of IT Support Specialist
Responsibilities:
• Report to the Regional IT Manager and cover the Americas regions for IT support. • Prepare, inventory and deploy end-users laptops/workstations across Europe. • Perform system administration and provide second line user support.
• Be responsible of the good working of end-user IT assets in Europe region.
• Diagnose & document hardware & software problems (building a knowledge base) • Use problem-solving skills to fix immediate hardware/software problems as well as to define long term problem solutions.
• Assist the IT Manager to implement corporate IT projects
• Application and user account/profile administration
• Prepare relevant documentation and production changes
• Improve security on/out the IT network
• Constant hardware/software inventory update and maintain local system configuration. • Perform pro-active actions on all services and identify possible blocking points & bottlenecks. • Implement projects to meet requirements and standards in a timely and professional manner. • Provide skill transfers to other team members.
• Performs miscellaneous job-related duties as assigned.
• Act as the main onsite engineer in charge of the Herndon Office in USA for all end-users
Requirements:
• Degree in Computer Science or related discipline.
• Fast learner, team player.
• Extensive knowledge of LAN/WAN technology, VPN, SD WAN, etc.
• Basic knowledge on Linux/Unix OS (Centos/RedHat) & Windows 2016+ server. • Good knowledge on Apple computers.
• Basic knowledge in open source solutions (Open LDAP, Postfix, …)
• Knowledge about Google Workspace, JumpCloud, Saviynt, Zoom.
• Able to provide technical solutions and alternatives from high level requirements • Able to complete task at a timely manner
• Strong trouble-shooting and problem solving skills.
• Proven ability to keep track of multiple tasks and projects at once.
• Strong written and verbal communication in English
• Independent, mature, initiative and is able to produce high quality deliverables under tight schedule.
• Ability to work effectively and accurately under pressure and to work in continually changing environments.
This role is required to work US Timezone so will be night shifts..
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
