Job Description

With over 50 years of excellence, Waagner Biro Bridge Services is a leader in construction engineering across Dubai and the UAE. We specialise in innovative solutions for bridge systems, steel structures, and infrastructure projects, serving both government and private sectors.

Backed by a skilled team of engineers, we handle every stage, from design to construction and maintenance, with precision and quality. Our commitment to innovation and sustainability drives us to deliver projects that stand the test of time.

Learn more: https://waagnerbiro-bridgeservices.com/

We're looking for a detail-oriented and organized IT Support Specialist to join our team in Dubai, United Arab Emirates. In this role, you will provide technical support to our organization's end-users, ensuring smooth IT operations and maintaining system reliability. You will be responsible for diagnosing and resolving technical issues efficiently while maintaining comprehensive documentation and delivering exceptional support to internal stakeholders.

• Provided L1/L2 technical support for hardware, software, network, email, printer, Microsoft 365, and end-user application issues through remote and on-site assistance.
• Managed IT asset lifecycle, including procurement coordination, inventory management, asset allocation, tracking, maintenance, transfers, and disposal.
• Administered user accounts, including onboarding/offboarding, account provisioning, access management, and IT equipment issuance and recovery.
• Installed, configured, and maintained desktops, laptops, mobile devices, peripherals, and business applications according to Company IT standards.
• Managed telecommunications services, including employee SIM card provisioning, activation, deactivation, and vendor coordination.
• Managed software licenses, subscriptions, and renewals to ensure the continuous availability of business-critical applications.
• Coordinated with internal IT teams and stakeholders to implement IT solutions and support business initiatives.
• Monitored support requests, prioritized incidents based on business impact, and ensured timely resolution within SLA requirements.
• Supported IT projects, office relocations, infrastructure upgrades, and technology rollouts across the region.
• Assist in implementing IT policies, security standards, and compliance requirements while promoting best practices for end users.
• Coordinated IT procurement activities, including vendor quotations, evaluations, purchase requests, and delivery of hardware, software, and services.

Qualifications

**Required Skills and Experience:**

• 2+ years of hands-on IT support or help desk experience
• Strong knowledge of Windows and macOS operating systems
• Proficiency with remote support tools and ticketing systems
• Solid understanding of networking fundamentals and TCP/IP protocols
• Experience with hardware troubleshooting and software installation
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Clear written and verbal communication skills
• Ability to document technical issues and resolutions accurately
• Customer service orientation with patience and professionalism

**Preferred Skills and Experience:**

• Experience with Active Directory and user account management
• Knowledge of cloud services and virtualization technologies
• Familiarity with IT security practices and data protection principles
• Experience with Microsoft Office 365 or similar productivity suites
• CompTIA A+, Microsoft Certified Associate, or equivalent IT certification
• Experience supporting mobile devices and peripherals
• Familiarity with Linux operating systems
• Knowledge of backup and disaster recovery procedures