VF Corporation is looking for an exceptional IT Support Specialist (Service Delivery Technician) to join our EMEA End User Service (EUS). Position in based in Warsaw, Poland. The area of operation is mainly Poland, but the person in this position will also support selected countries in Northern and Western Europe.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com
Let’s talk about the role!
The IT Support Specialist’s main responsibility is to enable VF employees to use technology efficiently across Poland and selected countries in Northern and Western Europe. In this role, you will provide advanced 1st and 2nd line technical support and troubleshooting, while delivering excellent customer service to VF associates. This position is offered on an employment contract with a hybrid working model (3 days in the office).
How You Will Make a Difference
Provide support to end users for computer, application, system, device, access and hardware issues.
Identify, triage, and resolve technical problems of moderate complexity.
Accurately, document, track, and monitor problems using applicable systems and tools.
Installation and Support of company and required hardware (desktops, laptops, printers, phones, tablets) and software.
Provide service for face-to-face engagement with VF associates and remote.
Assist users with new technology training when introducing new offerings helping the VF workforce to adapt and embrace technology to work more efficiently.
Accept various projects, develop work plans, and ensure timely completion as directed.
Accurate asset management of corporate computer devices, peripherals and stockroom.
Skills for Success
The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.
Preferably education in IT or technological fields
Work experience: 3 years in IT environment technical knowledge of workstation hardware and software, printers, network, smart phones, Android and iOS, etc.
Language skills: Fluent in English, knowledge of other languages is an asset
Ability to travel to Lódź
Strong Analytical Skills
Interpersonal skills and a desire to thrive in a team-oriented environment.
Ability to work with peers in collaborate teams
Good relational skills with a focus on rapport-building, listening, and questioning skills will help you getting the job done and going the extra mile. We are looking for:
A pro-active Team player, able to perform well under pressure
Working knowledge of local area networks (LAN) and wide area networks (WAN).
Computer hardware and software troubleshooting
Advanced knowledge of Microsoft products (OS & Office 365), Apple Mac OS/iOS
Perform at a high standard of efficiency and work independently
Ability to lift packages up to 15 kg
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.
Cooperation based on an employment contract
We are working in hybrid mode, three days of work from the office
We offer a supportive feedback-based culture where respect and integrity guide us in what we do
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection,opennessand authenticity. We are committed to building andmaintaininga workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilstprovidingequal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join ourteam then we would like to hear from you!
#readytoapply
Hiring Range
zł84,480.00 PLN - zł105,600.00 PLN
annually
The North Face®, a VF Corporation brand, is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product.
At The North Face® we dare to lead the world forward through Exploration. We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.
Interested in joining the adventure? Take a look through our open opportunities here or on our Careers website (www.thenorthface.com/careers). We are an Equal Opportunity Employer.
The North Face, a VF Company
VF Corporation is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland® and Dickies®. VF's purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. VF believes that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That’s what we want for everyone who joins VF. And frankly, that’s what it takes to thrive here too. For more information, please visit vfc.com.
