Job Description

💡 Passionate about solving IT problems and helping users succeed?

We're hiring a Level 1 / Level 1.5 IT Support Specialist to join a growing organization in Vaughan, Ontario. This is an excellent opportunity for someone early in their IT career who enjoys hands-on technical support, troubleshooting user issues, and working across desktop, application, and systems support in a collaborative environment.

You'll be the first point of contact for end users, helping keep technology running smoothly while gaining exposure to a wide range of business systems and IT infrastructure.

💻 Who You Are

You're a customer-focused IT professional who enjoys troubleshooting technical issues and providing exceptional support to end users. You communicate clearly, stay calm under pressure, and enjoy learning new technologies.

You're someone who takes initiative, enjoys problem solving, and is excited to grow your career in IT while working alongside an experienced team.

📍 Work Type

• Location: Vaughan, ON (Fully On-site – 5 days a week in office)
• Vacancy Type: This role reflects an existing vacancy

Requirements

🎯 What You’ll Do

• Provide Level 1 / Level 1.5 technical support for desktops, laptops, software, and business applications
• Troubleshoot hardware, software, printer, and peripheral issues
• Support Microsoft Windows 10/11 and Microsoft 365 applications
• Perform Active Directory user administration including account creation, password resets, and access management
• Support users working remotely through Remote Desktop Services (RDS)
• Assist with administration and support of business applications, including CRM, LMS, and operational software
• Configure and deploy computers, monitors, phones, and other end-user equipment
• Support VOIP phone setup and troubleshooting
• Document incidents, resolutions, and technical procedures within the ticketing system
• Escalate complex technical issues to senior IT team members when required
• Participate in ongoing IT initiatives and continuous improvement projects
• Deliver friendly, professional support while maintaining a high level of customer service

⭐ What We’re Looking For

• 1–3 years of experience in an IT Help Desk, Desktop Support, or Technical Support role
• Experience supporting Windows 10/11 in a business environment
• Working knowledge of Microsoft 365
• Basic experience with Active Directory administration
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Organized, dependable, and able to manage multiple priorities

Nice to Have:

• Exposure to CRM, LMS, or other enterprise applications
• Basic networking knowledge
• Experience supporting Remote Desktop Services (RDS)
• VOIP phone support experience
• Basic scripting experience (PowerShell, Python, or JavaScript)
• Experience with ticketing systems
• CompTIA A+ or similar certification

🔥 What Makes This Role Exciting

• Diverse technical exposure across desktop support, applications, networking, and systems
• Opportunity to grow your technical skill set while learning from an experienced IT team
• Stable, full-time permanent opportunity with long-term career growth
• Collaborative team environment where you'll make a direct impact supporting employees across the organization

Benefits

• Salary: $55,000 – $65,000
• Comprehensive Benefits Package & Paid Time Off
• Professional development opportunities
• Supportive team culture with opportunities for career growth

📩 Ready to Grow Your IT Career? Apply Now!

At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we’d love to chat.

Know someone who’d be a great fit? Share this posting and help them take the next step in their IT career.

✨ We’re proud to support diversity and inclusion.
If you require accommodation during the hiring process, just let us know — we’re happy to help.

AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.