Pomeroy

IT Support Specialist

Pomeroy  •  Tallahassee, FL (Onsite)  •  4 hours ago
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Job Description

IT Specialist, IT Site Support Eastern US
Purpose:
Deliver world class IT service and support to the employees of Danfoss independent of region, country, or site.  Ensure end user satisfaction and business operation by delivering full, end-to-end resolution of incidents and requests.  Provide technical support for Danfoss office and manufacturing environments via phone, email, chat, or in-person.

Success Criteria:
  • Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
  • Resolve Incidents, Service Requests, and other tasks within their deadlines.
  • Good relationship with business partners and co-workers.
  • Show strong performance and development in all planned objectives.
Key Tasks & Responsibilities:
  • Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support.
  • Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards.
  • Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
  • Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
  • Ensure proper escalation and handover of cases from second line to the correct expert (third line).
  • Provide general local on-site and hands-on IT support at our facility in Tallahassee, FL, also assisting in the resolution of IT infrastructure incidents.
  • Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
  • Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security

Required Competencies:
  • Exceptional Service and Customer mind-set
  • Problem Solver / Good troubleshooting skills
  • Good communication skills
  • Ability to work in a global and ever-changing environment
  • Able to work independently but also a good team player
  • Self-driven and able to take ownership of tasks and see them through to completion
  • In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
  • Technical experience supporting users globally in second line support.
  • Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure.

Education & Experience
  • 2-year degree in IT related field (required)
    OR
  • 2-3 years of experience (required)
  • Bachelors degree in IT related field (preferred)
 
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Pomeroy

About Pomeroy

Technology is mission-critical to your business so it must work — continuously.

Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted.  We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt.  When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hebron, Kentucky
Year Founded
1982
Website
pomeroy.com
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