Job Description

IT Support Specialist

***THIS IS AN ON-SITE POSITION LOCATED IN AURORA, OHIO***

About Us:

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

IT Support Specialist

The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools.

This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.

Key Responsibilities:

End-User Support

• Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
• Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
• Support both office employees and manufacturing-floor personnel.

System Setup & Configuration

• Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
• Assist new hires with workstation setup and onboarding support.

Application & System Support

• Assist with ERP system support and enhancements.
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
• Participate in new system rollouts, upgrades, and implementation projects.

Ticketing & Documentation

• Log, track, and resolve support tickets according to defined SLAs.
• Maintain accurate documentation, device lifecycle records, and asset inventory.
• Report recurring issues to the IT team to drive long-term solutions.

Operational Support

• Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
• Support IT initiatives and contribute to continuous improvement of support processes.

Qualifications:

Required

• 3-5 years of IT support, help desk, or service desk experience.
• Strong troubleshooting abilities across hardware, software, and networks.
• Excellent communication and customer service skills.
• Hands-on experience with:
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Windows operating systems
• Basic networking (DNS, DHCP, Wi-Fi, VPN)
• Ability to support manufacturing-floor technology and work onsite as needed.

Preferred

• Experience with ERP systems, ticketing platforms, or endpoint management tools.
• Exposure to Active Directory or Azure AD.
• Knowledge of IT asset management practices.

Education

• Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
• Equivalent hands-on experience will be considered in lieu of a degree.
• Industry certifications are a plus, including:

CompTIA A+, Network+, Security+

Microsoft 365 Fundamentals (MS-900)

Microsoft Certified: Modern Desktop Administrator Associate

Who Thrives in This Role:

• Someone who loves solving problems and helping people
• Someone who communicates clearly and stays calm under pressure
• Someone who is eager to learn and grow in an enterprise IT environment
• Someone who takes initiative and follows through

Why Join Us? Our Benefits Make a Difference. We believe great employees deserve great benefits designed to support health, financial well-being, professional growth, and family needs. Most of our core benefits are provided at no cost, reflecting our commitment to investing in the well-being of our team.

• $0-cost Dental Insurance
• $0-cost Vision Insurance
• $0-cost Short-Term & Long-Term Disability Insurance
• $0-cost Life Insurance with additional buy up options
• Medical Plan Choices, including one no-cost medical option plus two additional buy-up plan options
• $0-cost Employee Assistance Program offering confidential counseling and support services
• Employer Health Savings Account Contributions to help offset health expenses
• Retirement Plan Options with generous employer matching contributions
• Paid Parental Leave to support your growing family

Why You will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.