As an IT Support Specialist at Marine Solutions, you will be a key escalation point for our help desk team, resolving more complex technical issues and helping keep our people productive and our systems running smoothly. This role is ideal for someone who has a solid foundation in troubleshooting and enduser support and is ready to take on more advanced, hands-on technical work.
Marine Solutions is a specialized marine engineering and construction firm serving clients in the government (federal, state, local), transportation, energy, industrial, water, and commercial markets. We inspect, design, and build bridges and waterfront infrastructure worldwide that protect and enrich our communities.
Our recognition as one of the Best Places to Work in Kentucky for nine consecutive years reflects our unwavering commitment to nurturing and empowering our people. We prioritize personal and professional development, providing opportunities for continuous learning and growth. Collaboration and open communication are at the core of our culture, fostering a supportive and inclusive environment where every individual's voice is valued. Investing in our employees not only enhances their potential but also contributes to our collective success.
The IT Support Specialist is the primary contact point for technical support requests, handling issues that go beyond initial user troubleshooting. This role covers desktop and device support, network connectivity issues, user account and access management, software/hardware deployment, internal application support, and ticket resolution, with some exposure to SQL databases.
This description does not cover all possible tasks, duties, or responsibilities that may be required of the employee. Additional duties and responsibilities may be assigned or modified at any time.
The duties of this position require the employee to regularly sit, stand, walk, communicate, and adapt. Reasonable accommodation may be provided to enable the employee to perform the required duties of this position. There may be minimum travel.
Employee safety and security are critical parts of our company's core values. Accountability, positive attitude, proactive communication, continuous improvement, and teamwork promote safe conditions and safe actions.
Must meet Marine Solutions' Employment Eligibility Requirements. All applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Marine Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, status as a protected veteran, or any other factor protected by federal, state, or local laws.
The hourly pay range for positions in Kentucky is $21 to $28 an hour, depending on education and relevant experience.
Marine Solutions does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes will be considered Marine Solutions property, and no fees will be paid for any resulting hire. Agencies must have advanced written approval from Marine Solutions Human Resources Department and a valid, fully executed contract before submitting any resumes. Marine Solutions will not pay fees to any agency lacking such an agreement.
Marine Solutions, Inc. (Marine Solutions) is a woman-owned small business engineering and construction firm specializing in inspecting, designing, and building waterfront, bridge, navigation, and hydraulic structures. We respond worldwide to clients' most challenging projects in the government (federal, state, and local), transportation, energy, industrial, water, and commercial sectors. We have performed work in inland and coastal waterways in 36 U.S. states and six countries.
We are headquartered in central Kentucky with offices in western Kentucky, Maryland, New Jersey, New York, Ohio, and Utah. We have a robust, experienced team of licensed civil and structural engineers, National Bridge Inspection Standards (NBIS)-certified inspectors, Association of Diving Contractors International (ADCI)-certified divers, Society of Professional Rope Access Technicians (SPRAT), National Society of Professional Surveyors (NSPS)-certified hydrographers, Computer-Aided Design and Drafting (CADD) designers, and professional support staff.
At Marine Solutions, our mission is to be the unsurpassed leader in providing solutions to our clients’ marine infrastructure needs. To achieve this mission, we go above and beyond in providing the best service to our clients…on time and within budget. Come grow with us!
