The IT Operations Team is part of the Garvan Information Technology Services Group that provides information systems support and advice required to enable the research outcomes and administration activities for Garvan researchers and professional staff.

THE OPPORTUNITY

The IT Desk Support Specialist reports to the Operations Services Manager, and is part of a small, dynamic team that is accountable for the day-to-day operations of the Garvan Service Desk. It is the first point of call that enables and supports scientists and administrative staff to facilitate Garvan’s research, and requires a strong, client-focused outlook.

Salary: $75,000, + 12% superannuation + salary packaging

Employment Type: Full time fixed term contract until 31st of January 2027 with possibility for extension.

SNAPSHOT OF BENEFITS

• Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom)

• Ample opportunities for on-going training and development

• Stimulating, diverse and highly international research environment

• Flexible work arrangements e.g. start / finish times

• 18 weeks paid parental leave for both parents including paid superannuation

• A range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leave

• Discounted Health Insurance

• Lifestyle discounts with our community partners

WHAT YOU WILL DO

The key responsibilities include:

• Providing a high level of 1st and 2nd level technical support via telephone, service desk portal and face-to-face to over 700 users

• Maintaining a high level of customer satisfaction within the business

• Support of macOS and Windows

• Support of Microsoft products such as Office 365

• Maintenance of printers and other peripheral equipment

• Setup, maintain and support Mac and Windows workstations/laptops

• Provide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client-focused image while resolving requests in a timely and efficient manner.

• Record, update and maintain detailed information in the help desk ticketing database

• Support of technology-related equipment and hardware such as PABX, telephony systems, audio-visual equipment, photocopiers and scanners

• Good time management skills, attention to detail and ability to work unsupervised

ABOUT YOU

The key skills and experience include:

• At least 2 – 3 years experience in a similar role

• Degree in Computer Science or in an equivalent or in the final years of obtaining that degree, with the possibility of career progression though our Applications or Infrastructure Support teams

• Excellent communication and interpersonal skills

• Able to multi-task and work quickly under pressure

• Flexible and reliable with strong research and troubleshooting ability

• Good time management skills, attention to detail and ability to work unsupervised

• Strong customer service ethic with a focus on providing a high level of service

• Experience with macOS and Windows 7/10, including Office365

HOW TO APPLY

To apply for this position, please submit your application with a CV and cover letter as one document, stating why you are interested in this role. We are reviewing applications as they are received. If you think you’re the right person for this role, we’d love to hear how your capabilities, achievements and experience set you apart. Only applicants with full working rights in Australia are eligible to apply for this role.