Job Description

Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

Howyou’llmake impact

• You’llbe part of the highly motivated Global IT Support team.

• You will provide group-wide professional and competent technical support via ticket system, on-site or telephone.

• You will support users in their use of applications such as Microsoft 365, VPN, VMware Horizon, MDM (mobile device management) on multiple platforms like Windows, macOS, Android and iOS.

• You willidentifyoptimisation potential and actively contribute to the constant improvement of our processes.

• You will provide basic support for meeting rooms/AV equipment,and eventassistance

• You willmaintainthe IT warehouse and support the device lifecycle process (assetmanagement, unboxing, OS installation, wiping,on-/offboarding).

• You willmaintainworkplaces

• You are happy to travel occasionally for training, workshops, and social gatherings.

• You are willingto travel regularly across European office locations (including Switzerland, Germany, UK, Austria, Serbia, and Bulgaria) to provide on-site IT support coverage, support offices without dedicated IT presence, and ensure continuity during colleague absences or leave periods. 

What’simportant to us

• You have completed an apprenticeship in IT or a degree inInformation Technology or relevant experience

• You bring a minimum of 3 years of professional experience in IT support.

• You have proven work experience in resolving, troubleshooting, and supporting incidents fordifferent typesof end users, both software and hardware.

• You have experience in supporting Windows, macOS, and client software.

• You have good written and verbal communication skills

• Fluency in English

• You can prioritise work based on department and productionobjectives

• You can keep up with technical innovation and trends in IT support.

• You are familiar with ITticketingsystems, such asFreshservice

Credentialsthat will be considered a plus (any of the below, not all):

• Certification as Microsoft Certified Professional CompTIA A+

• VMware Workspace ONE UEMor other MDM certification.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.