This role will oversee incoming requests for hardware, software, network, and telephony issues, ensuring timely resolution or escalation to the appropriateteams. Thisrole requires having strong analytical skills, technical expertise, and the ability to manage multiple tasks effectively.This role also requires assessing and prioritizing issue criticality, as well as communicating with leadership to ensure meeting business SLAs
Incident Management:
Act as the primary point of contact for IT issues,respond to incoming support requests via the ticketing system, and diagnose and resolve hardware, software, and network issues.Processing of Incident, Problems, Change, and IT requests (1st and 2nd level support)
Systems Administration:
Administer user accounts, permissions, and security groups in Azure AD/Entra and M365.
Endpoint Management:
Configure, deploy, and troubleshoot laptops, desktops, tablets, and peripherals (printers, scanners, and related hardware); manage OS imaging/patching via internal applications.
Application support
SupportMicrosoftOffice 365,PowerPoint, Visio,VPN clients, and other software
Documentation & Training:
Create and maintain knowledge base articles; document all troubleshooting steps in ticketing systems.
Network Troubleshooting:
Network connectivity issues, including TCP/IP, DNS, DHCP, VPN configurations, and IP-based telephony.
Escalation & Collaboration:
Partner with Tier 3 and other IT team membersor vendors on complex issues.
Ticket Management:
Manage incoming ticketassessmentandresolutionMay require reporting ondaily, weekly, and monthly ticketvolume management.
High School diploma or equivalency.
Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
2-3years of Help Desk, IT support, or computer technician experience,or equivalent technical or college coursework
Demonstrated experience supporting Windows 11, Microsoft Office 365,Entra,and Active Directory in a corporate environment.
Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
A strong customer service orientation, with excellent listening, interpersonal, written, and oral communication skills.
Highly self-motivated and directed with strong analytical and organizational skills.
Highly detail-oriented with the ability to organize, schedule, and prioritize tasks and responsibilities, as well as certain departmental functions, to improve efficiency.
Experience working in a team-oriented, collaborative environment.
Ability to solve problems by considering multiple solutions to the same problem or multiple methods of arriving at a solution.
Travel is required as the job dictates.
Experience working with ticket tools and Incident, Problem, and Change Management processes (ITIL).
Experience performingMicrosoft Entra andMicrosoft Active Directory, AD Domains, andrelevanttasks.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus.
At Teasdale Latin Foods, our People Principles are all about Living LATIN.
What is LATIN, and how do I live it? Let us fill you in.
L is Learning It emphasizes the importance of continuous learning and development within Teasdale and promotes a culture of curiosity, exploration, and acquiring new knowledge and skills.
A is Accountability This encourages individuals to take ownership of their actions and responsibilities, promoting a sense of personal and collective accountability ensuring we understand how to achieve our goals.
T is Teamwork It emphasizes the value of diverse perspectives, collective problem-solving, and synergy among team members, enabling us to achieve greater outcomes by leveraging the strengths and expertise of our employees.
I is Innovation This promotes an environment where we are empowered to think outside the box, challenge the status quo, and seek innovative solutions to problems, fostering an atmosphere of adaptability and openness to change.
N is Nurturing It emphasizes the importance of supporting and developing our employees' well-being, growth, and potential, showing that we care and are willing to invest in their long-term success and satisfaction.
We believe in finding the right people for the right roles and helping them to build careers. If this sounds like a place you'd like to be, hit apply!
Still not convinced? What about:
Day One - Health, Dental, and Vision Benefits
401(k) Retirement Plan with Matching Contributions at 60 Days
Career Growth Opportunities and Professional Development
If you are passionate about being the right kind of contributor, the point person of a fast-paced diverse workforce, and a steward of great tradition, come join the family. We want people who are up for a challenge. Let's live LATIN!
From our early roots in the canned tomato business, Teasdale Latin Foods has evolved into a full-line producer of top quality Hispanic and Latino-inspired offerings.
For more than 70 years we’ve been feeding consumers just like family, and we couldn’t be prouder of our heritage of quality as Teasdale Latin Foods. Throughout our history, we’ve taken great care in sourcing the best conventional and organic ingredients and, with an artisan’s passion, creating the highest quality foods.
Today, Teasdale Latin Foods offers a full line of conventional, organic and refried beans, hominy, tortillas, taco shells, flatbreads, salsas, hot sauce, cheese & enchilada sauces and a wide array of seasonings, peppers and mixes. Whether it’s a private label, co-manufacturing or branded option, we’re big enough for efficiency, but small enough that quality isn’t compromised.
All our products are created around a common theme: our desire to provide high quality, nutritious, on-trend foods that deliver the best in fiesta worthy flavor.
We call it “Simply Especial,” and we live it every day.
