Job Description

We are looking for an IT Support Specialist who will support end users, manage IT equipment, and help maintain a reliable and professional digital workplace experience across the organization. This role combines user support, hardware management, asset administration, and cooperation with multiple IT teams in an international environment.

Your responsibilities:

• Provide professional and efficient IT support for end users.

• Install, configure, and maintain hardware and software.

• Troubleshoot and replace IT accessories and peripheral devices.

• Support hardware purchasing and replacement processes.

• Manage IT assets and inventory.

• Support physical LAN infrastructure and network patching.

• Create and maintain technical documentation in Confluence.

• Document workarounds, known issues, and standard procedures.

• Escalate incidents and requests to relevant IT teams when needed.

• Support continuous improvement of IT support processes and user experience.

What we are looking for:

Required:

• At least 1 year of experience in IT support or a similar role.

• Good communication and problem-solving skills.

• Intermediate English level.

• Ability to work in a structured and customer-oriented way.

• Knowledge of Microsoft Windows operating systems.

Nice to have:

• Basic understanding of LAN/networking.

• Experience with Jira, Confluence, Microsoft Teams, or Microsoft Office.

• Experience with IT asset management.

• Technical education or studies related to IT.

We offer:

• Work in an international and collaborative environment.

• Opportunity to develop within modern IT operations and Digital Workplace area.

• Exposure to various technologies and enterprise IT processes.

• Friendly and supportive team culture.

• Possibility to grow your technical and organizational competencies.

• Attractive non-wage benefits via the myBenefit platform.

• Private healthcare and a Multisport card to support your well-being.

• Fresh fruits, delicious and healthy lunches cooked by our canteen for 2PLN.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

In compliance with the Whistleblower Protection Act, we inform candidates that aninternal whistleblowing channelis available within our organization.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.