North Point Technology

IT Support Specialist

North Point Technology  •  Turin, IT (Onsite)  •  29 days ago
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Job Description

IT Support Specialist (Manufacturing Plant)

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

Key Responsibilities

Plant IT & Help Desk Support

  • Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
  • Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
  • Troubleshoot and resolve issues related to:
    • Workstations and laptops
    • Printers and label printers
    • RF scanners and barcode systems
    • Shop-floor terminals and production systems
  • Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
  • Log, track, and manage incidents through the IT service management system and escalate when needed

Shop-Floor Systems Support

  • Provide support for production and logistics systems used on the shop floor
  • Ensure uptime and functionality of real-time production tracking systems and devices
  • Assist with troubleshooting issues impacting:
    • Production reporting
    • Inventory movements
    • Data capture from manufacturing equipment
  • Support integration points between shop-floor systems and backend applications

Light SAP / Application Support (De-emphasized)

  • Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
  • Help identify whether issues are user error, process gaps, or system-related before escalation
  • Coordinate with centralized SAP teams for advanced troubleshooting

User Support & Training

  • Provide hands-on support and guidance to plant personnel on IT systems and tools
  • Assist with onboarding and basic training for new users
  • Reinforce standard processes and improve user adoption of systems

Coordination & Continuous Improvement

  • Act as the local IT liaison between plant operations and corporate IT teams
  • Support system rollouts, upgrades, and on-site deployments
  • Identify recurring issues and recommend practical improvements to stability and efficiency

Required Experience

  • 2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
  • Experience supporting end-user hardware, printers, and network connectivity
  • Exposure to shop-floor or industrial IT environments is a strong plus

Technical Skills

  • Strong troubleshooting skills across:
    • Windows environments
    • Hardware and peripherals (printers, scanners, RF devices)
    • Basic networking (connectivity, device setup, troubleshooting)
  • Familiarity with IT service management tools (ticketing systems)
  • Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

Professional Skills

  • Strong communication skills with ability to support non-technical users in a production environment
  • Ability to operate under time-sensitive, production-critical conditions
  • High ownership mindset with focus on fast resolution and minimizing downtime
  • Comfortable working on-site and supporting off-hours when needed

Work Environment

  • Fully on-site at manufacturing plant
  • May require on-call or extended hours during production issues or system deployments

North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.

At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.

Come join us! Apply with North Point Technology today!

For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.

North Point Technology

About North Point Technology

North Point Technology, a Woman Owned Small-Business based in Reston, VA, was formed in 2005 with the belief that small business plays an integral role in our government's defense mission.

The overarching dilemma facing many of the most essential federal mission systems is the inability to assemble and retain teams of highly skilled and driven technical engineers. Traditionally, the scope of these programs demand structure and stability at a scale that is only possible from one of a few large proven organizations. These organizations typically come with significant overhead. This overhead, along with their size, can restrict these organizations from recruiting and retaining the most capable members of the workforce.

North Point Technology takes aim at solving this problem by recruiting highly skilled and motivated technologists, while retaining them by providing excellent compensation and benefits. We foster a culture of innovation by hiring like-minded engineers who have passion for their work and the mission. With our efficient business model, we can attract and retain top talent to facilitate critical mission needs.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Reston, VA
Year Founded
2005
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