Job Description

Benefits & Highlights:

• Competitive base salary + Corporate Bonus
• Health & Income Protection Provided + On Site Parking
• Excellent leadership, mentoring support with ongoing training & development
• Join a Global Medical Multinational
• Location: Auckland (Purnell), NZ

This role is not your traditional old school IT Support Specialist role. You’ll enjoy being customer facing, able to interact personally with fellow staff members to resolve issues, as well as handling IT tickets remotely, via telephone etc. A general “can do” personable attitude will be what sets you apart from others in this position.

About the Role

As a trusted Helpdesk Support Officer working as part of a regional APAC team, you will be providing basic end-user support and will be the first point of contact for all IT related queries. Whilst you’re part of the APAC team you will largely resolve New Zealand issues/enquiries.

Responsibilities include:

• Level 1 & 2 onsite support for all hardware and software related problems including troubleshooting and resolution.
• Monitor and process tickets / incidents.
• Act as central point of contact as part of end user support.
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
• Maintain, configure, install, and monitor printers including centralized management software.
• Perform equipment install-move-add-change operational processes as needed by the businesses.
• Analyze and recommend new technology, upgrades, and services for end users.
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations.
• Rotation of on-call schedule for after-hours support.
• Participate in various IT and business projects.
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
• IT support for warehouse management (scanner and printers), where applicable.
• Responsible for telephone and network socket patch management, where applicable.
• Participation in the continuous improvement of existing and new helpdesk processes.
• Collection and administration of documentation.

About You

• Bachelor's degree or equivalent or 3 year of relevant work experience preferred
• Strong customer service background, and a passion for technology and helping end-users
• Comfortable speaking to staff members in person and via phone, and the ability to communicate technical terminology so everyone can understand
• Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
• Flexibility and willingness to occasionally work outside regular office hours to support business IT needs. This will happen rarely, but it will happen.
• Basic knowledge of ADS and Group Policy.
• Experience with network protocols in LAN and WAN, as well as with anti-virus software.
• Good knowledge in dealing with software distribution tools (e.g., MECM).

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia & New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.