Job Description

IT Support Specialist
Remote Position
Location: Cape Town
Salary: R15,000 - R25,000 Per Month

Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.

They are seeking an IT Support Specialist to join their technical support team, responsible for troubleshooting software issues, managing cloud platforms, and providing exceptional customer service to clients.

Key Responsibilities

• Provide remote technical support for cloud services and infrastructure.
• Troubleshoot hardware and software issues, including network configuration problems.
• Assist clients in migrating to cloud platforms and provide ongoing support.
• Document issues and provide feedback for product improvement.

Qualifications

• 1-2 years of IT support experience.
• Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
• Excellent communication skills and ability to work independently.