Job Description

IT Support Specialist

Department: IT Operations

Employment Type: Full Time

Location: Egypt

Reporting To: Ahmed Fekry

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

We are seeking a dedicated and proactive IT Support Engineer to join our team in the Egypt office. The successful candidate will be responsible for providing comprehensive technical support, ensuring optimal performance of the company's IT systems, and delivering exceptional service to end-users. This role encompasses network management, hardware and software troubleshooting, IT asset management, and user assistance.

Key Responsibilities

• Technical Support
  • Provide first and second-level support to end-users for hardware, software, and network-related issues.
  • Diagnose and resolve technical problems promptly, including issues like attachments not downloading, internet connectivity problems, inaccessible websites, and repeated logouts.
  • Document and track support requests using the ticketing system to ensure efficient resolution.
• Network Management
  • Monitor and manage network traffic to ensure optimal performance.
  • Address network problems and perform planned upgrades to routers and access points.
  • Provide support during unplanned outages from service providers
• IT Asset Management
  • Assign and unassign equipment and assets, maintaining accurate inventory records.
  • Oversee the purchase of new equipment and coordinate the repair of damaged equipment.
  • Conduct regular health checks on all laptops, including performing Windows updates and malware scans.
• IT Infrastructure Maintenance
  • Install, configure, and maintain computer systems, printers, and other IT equipment.
  • Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• User Training and Support
  • Conduct user training sessions and provide guidance on IT best practices.
  • Collaborate with other IT team members to ensure seamless operation of IT services.
• Continuous Improvement
  • Participate in IT projects and contribute to continuous improvement initiatives.
  • Stay updated with the latest technology trends and advancements.

Skills, Knowledge & Expertise

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 6 months - 2 years of proven experience as an IT Support Engineer or in a similar role.
• Strong knowledge of Windows, Mac OS.
• Proficiency in networking troubleshooting, configurations, and network traffic management.
• Experience with IT asset management and inventory control.
• Familiarity with service providers in the region is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional - CCNA Routing & Switching ) are an advantage