Job Description

Job DetailsJob Location: Richfield, OH - Richfield, OH 44286Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: Information TechnologyCSM Kenworth in Richfield is looking for a talented individual to join our team as an IT Support Specialist! Main responsibilities will include responding to employee technical support requests and providing support to the network and server security systems. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!
Responsibilities:
Build, upgrade, and configure desktop/laptop devices
Assist with the management of hardware devices and phone system
Daily help desk administration
Desk side and field phone, computer, printer, network and Wi-Fi support
General IT support for users of various technical backgrounds, both local and remote
Troubleshoot reported technology problems
Participation in remote support of Enterprise-wide help desk reported issues and incidents
Regional branch visits and support
Primary Duties:
Answer user inquiries regarding computer software or hardware operation to resolve problems
Set up equipment for employee use, performing or ensuring proper installations of cables, operating system and appropriate software
Install and perform minor repairs to hardware, software, or peripheral equipment
Maintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Confer with staff, users, and management to establish requirements for new systems or modifications
Install and troubleshoot Windows computers
Assist with patching all computer systems and related devices
Provide Enterprise-wide remote support for helpdesk-reported issues and incidents
Regular regional branch visits for field support as needed – travel up to 25%
Participate in IT on-call rotation, providing support off-hours and weekends as needed
Other duties as assigned
QualificationsRequirements:
Associate’s Degree in any field, Information Technology, or other IT-related field is a plus
At least one year in a professional help desk, IT Support or similar role
Strong communication skills
Ability to work effectively in a team environment
Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and set up systems
Must possess strong listening, critical thinking, and time management skills
Must have strong customer service skills and an ability to establish strong working relationships
Knowledge of phone systems, operating systems, networking, Wi-Fi, Microsoft and Cloud technologies, and related IT tools and systems