New England Design & Construction

IT Support Specialist

New England Design & Construction  •  Boston, MA (Onsite)  •  7 days ago
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Job Description

Only US Residents


Job is to troubleshoot, maintain, and resolve hardware and software issues, ensuring a smooth and efficient IT experience for users. 

provide technical assistance, often serving as a first point of contact

for employees or customers needing help with technology.

Key Responsibilities:

Troubleshoot and resolve hardware and software issues: Diagnose and fix problems with computers, peripherals, networks, and other technology.

  • Provide technical support: Assist users with setup, configuration, and usage of technology, either in person, over the phone, or via remote access.

  • Monitor and maintain computer systems and networks: Ensure the smooth and efficient operation of IT infrastructure.

  • Install and configure new hardware and software: Set up new systems and applications, and upgrade existing ones.

  • Document technical issues and solutions: Maintain records of problems encountered and solutions implemented.

  • Provide training to end-users: Help users learn how to use new technology.

  • Stay current with industry advancements: Keep up to date with the latest technologies and best practices.

  • Handle computer upgrades, migrations, and terminations: Manage the full lifecycle of computer hardware.
  • Communicate effectively with technical and non-technical staff: Clearly explain technical issues and solution.
  • Skills:
    • Strong analytical and problem-solving skills: Ability to identify and resolve technical issues effectively.

  • Excellent communication skills: Ability to communicate technical information clearly and concisely.
  • Knowledge of computer operating systems, hardware, and software: Understanding of how computer systems work.
  • Customer service skills: Ability to provide helpful and efficient support to users.
  • Attention to detail: Ability to identify and resolve subtle technical issues.
  • Ability to work independently and as part of a team: Ability to work both autonomously and collaboratively.


  • New England Design & Construction

    About New England Design & Construction

    New England Design and Construction is a collaboration of bright, passionate, and creative individuals who firmly believe that well-designed and constructed spaces can lift the human spirit.

    We practice a design-build method of delivering projects, with a full architectural team and qualified construction professionals. We focus on larger mid to high end residential remodeling projects like additions, whole home remodels, or gut kitchen remodels. Typically, if someone is thinking about hiring an architect or designer for a project, we're going to be a great fit.

    Industry
    Architecture & Engineering
    Company Size
    11-50 employees
    Headquarters
    Boston, MA
    Year Founded
    2005
    Social Media