· Planning and Achievement
o Identifies more critical and less critical activities and
assignments; adjusts priorities when appropriate.
o Allocates appropriate amounts of time for completing work; avoids
scheduling conflicts; develops timelines and milestones.
o Sets stretch targets and works diligently to achieve them.
o Takes pride in achieving or exceeding own expectations and
expectations of customers.
· Quality Orientation
o Accurately and carefully follows established procedures for
completing critical tasks.
o Vigilantly watches over job processes, tasks, and work products to
ensure freedom from errors or omissions.
o Initiates action to correct quality problems or notifies others of
quality issues as appropriate.
o Consistently seeks out opportunities to improve processes, systems
and services provided to clients.
· Problem Solving
o Identifies issues, problems, or opportunities and determines what
potential action may be required.
o Collects information to better understand issues, problems, and
opportunities.
o Interprets information from a variety of sources; detects trends,
associations, and cause-effect relationships.
o Creates appropriate options for addressing problems and achieving
desired outcomes.
o Includes others in the decision-making process as needed.
· Customer Service
o Actively listens and enquires to clarify client or team member
queries, feedback or needs.
o Engages customers in a warm and inviting manner, taking steps to
build rapport and taking a genuine interest in their circumstances and needs.
o Asks questions to determine needs; listens carefully; provides
appropriate information; summarises to check understanding.
o Deals with challenging tasks or problems in a positive,
constructive and professional manner.
o A high capacity to communicate faults and problems to clients.
o Conveys information in a clear and professional manner, uses syntax,
pace, volume, diction, and mechanics appropriately.
o Asks questions to check for satisfaction; commits to
follow-through, if appropriate; thanks customer.
· Team Player
o Shares important or relevant information with the team.
o Willing to do what is required to assist the team.
o Recognises by one’s self when opportunities present to help others
and goes out of one’s own way to help others.
o Makes others feel welcome, takes an interest in others wellbeing.
· Personal Development
o Takes responsibility for personal professional development.
o Applies learning by when dealing internally and with clients.
o Shares learning’s with the team.
o Shows interest in developing deeper I.T. knowledge.
· Essential
o Minimum
6-months’ employment experience in any role.
oFormal qualification at a University, TAFE, or a recognizedindustry equivalent. Preference will be given for disciplinesfrom Engineering, Information Technology (Computing),and Science streams. Additionally, Microsoft certificationwill also be viewed favourably.
o Some
technical knowledge in key technologies: VMWare,Microsoft AD, HP Servers, and related technologies
o Contributed
to day to day infrastructure stability of keybusiness systems
o Excellent
hardware troubleshooting experience
o Documentation
– hardware/software configurations,change control, downtime / availability, problem /resolution, procedures, resource usage, etc.
o Some
knowledge of automation and creating scriptsusing PowerShell and Visual Basic
oStrong knowledge and experience with Windows ActiveDirectory, DNS, DHCP TCP/IP, and generaltroubleshooting.
·Desirable
oMinimum 1-year experience working in an IT or similar role
oMinimum 2-years’ employment experience in any role.
oMicrosoft MCSA Qualification or equivalent.
oITIL Certification
oAWS/Azure experience
oClient facing consultancy experience
oBackground in working in large organisations
oExperience ERP Enterprise Systems
oExperience in Networking Technologies (Layer 3 and Layer 2)
oExperience around configuring and efficiently managing Storage
(SAN’s and NAS)
oAn understanding of PHP, HTML, CSS, SQL and JavaScript.
oBasic understanding of website environments including, but not
limited to; cPanel, DNS servers, SSL Certification and domain management
oExperience with QuickBooks or MYOB
oExperience with Linux and MAC OS Operating Systems
oParticipate in Vendor Management with key technology vendors
oDemonstrated experience in managing business expectation and
delivering IT solutions
oDemonstrated experience around configuring and managing
Virtualization products
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.
ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.
Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
