Stillfront is a global games company founded in 2010. We develop digital games for a diverse gaming audience and our broad games portfolio is enjoyed by almost 60 million people every month. Stillfront is focused on realizing synergies by connecting and empowering game teams. Our 1,200+ professionals thrive in an organization that embodies the spirit of entrepreneurship.
As an IT Support Specialist, you will be responsible for the day-to-day IT operations at our studio Twin Harbour office in Hamburg Based on your previous experience, you will answer incoming requests, set priorities and take initiative to automate or improve processes.
You will be responsible for technical support of the Twin Harbour office but also support the global Group IT team on larger projects and security initiatives.
You are reporting to the IT Manager in Hamburg and be a part of the Hamburg IT team. The role is primarily onsite.
Resolve IT Support incidents and service requests, including troubleshooting hardware, software, and network issues
Network Administration - manage relationships with local vendors, perform network updates, troubleshoot, and resolve local network issues
User lifecycle management - provisioning/deprovisioning users and computers
Asset Management: maintain inventory systems, order hardware, and provide software to new joiners
Perform regular access audits
Administering a wide variety of SaaS apps; provision/modify/remove access as needed
Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software
Participate in IT Team Projects & Security Initiatives
Able to communicate effectively and concisely to the entire company
Supporting global workforce, partnering with overseas IT teams
Analyze existing processes, suggest and make improvements, and implement business processes where none exists
You have a positive attitude and are always happy to help
Background in IT with experience in a similar role
Familiarity with Windows, macOS, iOS, and Android devices
Ability to administer Google Workspace, Slack and M365 for day-to-day operations
Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
Fluent in English. German is a plus.
Excellent teamwork skills
Stillfront is a global games company. We develop and publish digital games that are played by more than 50 million people each month. Our diversified portfolio spans well-established franchises like Big Farm, Jawaker and Supremacy, to smaller, niche games across our different genres. We believe gaming can be a force for good and we want to create a gaming universe that is digital, affordable, equal, and sustainable. Our HQ is in Stockholm, Sweden, but our game development is done by teams and studios all over the world. Our main markets are the US, Japan, MENA, Germany, and the UK. Stillfront's shares (SF) are listed on Nasdaq Stockholm.
