Job Description

IT Support Specialist (Remote United States Only)

Join Nexis Builds & Power the Future of Engineering with Your IT Expertise!

At Nexis Builds, we are shaping the future of civil engineering, construction, and infrastructure with cutting-edge technology. But even the most innovative teams need rock-solid IT support to keep things running smoothly. That's where you come in!

We are looking for a proactive, tech-savvy, and people-friendly IT Support Specialist to remotely help our team troubleshoot, optimize, and secure our IT infrastructure. If you love problem-solving, guiding users through tech challenges, and making IT feel seamless, you'll thrive in this role.

What You'll Be Doing

Technical Assistance & Troubleshooting

- Be the go-to IT hero for employees facing tech issues via phone, email, or chat.

- Diagnose and resolve hardware, software, and network problems like slow systems, app crashes, or connectivity hiccups.

- Walk users through remote troubleshooting using tools like AnyDesk, TeamViewer, or Windows Remote Desktop.

- Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems.

System Maintenance & Software Management

- Install, configure, and update software, operating systems, and security patches remotely.

- Manage and support cloud-based applications (Microsoft 365, Google Workspace, project management tools, etc.).

- Help new hires hit the ground running by setting up their devices, software, and user access.

- Monitor system performance and proactively address bottlenecks before they become issues.

Cybersecurity & Data Protection

- Implement and maintain security best practices like multi-factor authentication (MFA) and endpoint protection.

- Keep an eye out for suspicious activity or potential cyber threats, responding swiftly if needed.

- Educate employees on IT security awareness, phishing risks, and how to keep company data safe.

Network & Cloud Infrastructure Support

- Troubleshoot VPN issues and ensure secure, reliable remote access to company servers.

- Assist with cloud services like AWS, Azure, or Google Cloud to support business operations.

- Support employees in managing secure logins, file sharing, and remote collaboration.

IT Asset & Documentation Management

- Keep track of IT assets, software licenses, and warranties to ensure smooth operations.

- Document IT processes and create easy-to-follow guides for employees.

- Recommend new hardware and software purchases based on company needs.

Collaboration & Communication Support

- Help employees navigate and troubleshoot Slack, Zoom, Microsoft Teams, and other workplace tools.

- Ensure video calls and virtual meetings run smoothly by addressing audio/video issues.

- Manage email accounts, shared drives, and internal communication platforms.

Proactive IT Improvements

- Identify opportunities to improve IT workflows and make remote work easier for the team.

- Research and recommend new tools or technologies to enhance efficiency.

- Stay updated on IT trends, security updates, and compliance requirements to keep Nexis Builds ahead of the curve.

What You Need to Succeed

Required Skills & Experience

- 2+ years of IT support experience in a help desk, system administration, or similar role.

- Strong troubleshooting skills with Windows & Mac OS, networking, and cloud-based applications.

- Experience with remote support tools (AnyDesk, TeamViewer, Windows Remote Desktop, etc.).

- Knowledge of VPNs, cloud computing (AWS, Azure, Google Cloud), and basic networking concepts.

- Familiarity with Microsoft 365, Google Workspace, and project collaboration tools.

- Strong problem-solving mindset; you dont just fix issues, you prevent them!

- Excellent communication skills; you can explain technical concepts in a way non-tech folks understand.

Bonus Points (Not Required, but Awesome to Have!)

- Experience in cybersecurity best practices and security tools.

- Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

- Knowledge of automation tools to streamline IT support tasks.

Whats In It for You?

Competitive salary: $62,000 - $97,000 per year (based on experience).

Comprehensive benefits: Medical, dental, vision, and life insurance.

Career growth: Access to IT training, certification support, and mentorship.

Fully remote work: Support a top-tier engineering firm from the comfort of your home!

Flexible work arrangements: Work-life balance matters, and we support it.

Engaging team culture: Youll be part of a company that values innovation, teamwork, and employee well-being.

Join Us & Make an Impact!

At Nexis Builds, we believe that IT isnt just about fixing computers its about empowering people to do their best work. If youre a passionate IT Support Specialist who enjoys solving problems and making technology work for people, wed love to have you on board.

Apply now and lets build something amazing together!