Job Description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and component suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. The GA Telesis Ecosystem™ concept is core to our providing integrated aviation solutions to our global customers.

Reporting to the Director of Information Technology, our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills. Along with the team, this position supports the company and its employees in the efficient, safe, and productive use of technology in support of business goals. This position allows for a career path in administration or development. This role is based in Fort Lauderdale, FL.

**Important Notice
Eligibility Requirement Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

• Support service personnel in installation of hardware and peripheral components (monitors, keyboards, printers, and disk drives) on user's premises.
• Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.
• Verify efficient and effective system operation through commands, observation, and feedback.
• Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals.
• Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Coordinate activities with help-desk, network services, or other information systems groups.
• Refer major hardware problems to service personnel for correction.

Qualifications:

• Bachelor's degree, or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.
• Must possess professional demeanor and composure to provide exceptional support.
• Demonstrate strong ability to communicate and collaborate with other team members.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERP, a plus.

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