FLOFORM Countertops

IT Support Specialist

FLOFORM Countertops  •  Winnipeg, CA (Onsite)  •  12 days ago
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Job Description

Our Winnipeg Branch is seeking a FULL-TIME on site IT Support Specialist.

Note: This is not a remote position.

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

As an IT Support Specialist, you will serve as the first point of contact for all Information Technology requests, incidents, and access needs across the organization. You will provide technical support for staff, partners, and remote offices, ensuring a high level of customer service while following established processes, procedures, and service level agreements.

Qualifications:

  • Diploma or degree in Computer Science, Information Systems, or equivalent combination of education and experience.
  • 2-3 years’ experience providing technical support in a Microsoft environment (desktops, laptops, printers, peripherals). Industry certifications such as CompTIA, ITIL, Microsoft 365 are considered an asset.
  • Working knowledge of networking concepts such as TCP/IP, LAN/WAN, wireless, firewalls, VPNs
  • Familiarity with VoIP systems and collaboration tools; experience with Mitel phone systems and FortiGate firewalls is an asset.
  • Experience supporting and administering Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint Online) and Windows 10/11 operating systems.
  • Ability to learn and adapt quickly to new software, systems, and processes.
  • Strong problem-solving skills with the ability to recommend solutions.
  • Exposure to SQL Server or report development (SSRS, Power BI) is an asset.

Duties and Responsibilities:

  • Deliver frontline IT support via phone, email, chat, walk-ins, and ticketing system, ensuring timely resolution and excellent customer service.
  • Support hardware including desktops, laptops, mobile devices, printers, scanners, and telephone equipment.
  • Support software and applications including Microsoft 365 suite, line-of-business applications, and internally developed systems.
  • Manage lifecycle activities (onboarding, offboarding, and access changes) including account provisioning, workstation/device setup, and permissions.
  • Document and track incidents, requests, and resolutions in the ITSM/ticketing system to ensure accuracy and knowledge sharing.
  • Support end-user hardware installs, upgrades, and configurations as directed for both hardware and software.
  • Escalate and collaborate with higher-tier teams (network, infrastructure, applications) to resolve complex incidents or requests.
  • Assist in system performance and metrics, by identifying recurring issues, and escalating root cause analysis.
  • Assist in IT projects and rollouts, such as new application deployments, infrastructure upgrades, and end-user training initiatives.
  • Stay current with IT policies and security practices, ensuring compliance in daily operations and user support.
  • Other duties as assigned to support the IT department’s strategic and operational goals.
  • Participate in shared after-hours support rotation as required.

FLOFORM is proud to offer the successful candidate:

  • Competitive Wage
  • Medical and dental benefits
  • RRSP Matching
  • Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “ To consistently provide our Customers the best countertop purchasing experience available

Should this opportunity be of interest to you, contact us today!!!Submit a resume at www.floform.com/careers We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com

We are an Equal Opportunity Employer.

FLOFORM Countertops

About FLOFORM Countertops

Established in 1961, we are one of the largest countertop fabricators in North America with 14 showrooms and 6 fabrication facilities across western Canada and the northwest USA.

For more than 55 years, FloForm's skilled craftspeople have helped customers select, fabricate and install countertops both residentially and commercially. And though we’ve grown substantially since our humble beginnings, we remain committed to our tradition of quality craftsmanship and superior customer service in all our markets.

From the planning stages to the final touches, everything we do is designed to deliver the product you deserve, on time and on budget. We offer countertops in a variety of materials and brands:

Quartz from Cambria and Hanstone.

Porcelain from Infinity Surfaces.

Laminate from Formica, WilsonArt, Pionite, Nevamar and Arborite.

Solid Surface from Corian Design.

Wood Butcher Block from Caribou.

About Us: https://floform.com/about-us/

Our locations: https://floform.com/locations/showrooms/

In-Home Consultations: https://floform.com/in-home-consultations/

Blog: https://floform.com/blog/

Facebook: https://www.facebook.com/floform/

Instagram: https://www.instagram.com/floform/

Pinterest: https://www.pinterest.ca/floform/

Industry
Wholesale & Distribution
Company Size
201-500 employees
Headquarters
Winnipeg, CA
Year Founded
1961
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