Job Description

Join Our Team at Red Rocks Credit Union!
Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU, we're more than banking, we're about enriching lives™, including yours.

Why You'll Love Being a Red Rocker:

• Employee Loan Discounts
• Financial Growth: 401(k) match (100% on first 3%)
• Tuition Reimbursement
• Flexible PTO & 11 Paid Holidays

What You'll Do:

• Serve as the first point of contact for IT support needs
• Troubleshoot hardware, software, and connectivity issues
• Provision, configure, and deploy endpoints for users
• Support onboarding/offboarding, account setup, and access changes
• Follow IT standards, document resolutions, and contribute to knowledge articles
• Maintain a secure, stable, and user‑friendly IT environment
  

You'll Thrive in This Role If You:

• Enjoy helping others and providing a positive end‑user experience
• Communicate clearly and professionally
• Excel at problem‑solving and staying organized
• Are eager to grow your technical skills and adapt to new tools
• Value teamwork, collaboration, and delivering high‑quality work

What We're Looking For:

• 1–3 years of experience in IT support, helpdesk, or technical support
• Associate degree, relevant certification, or equivalent training
• Working knowledge of Windows 11, Active Directory, and Microsoft 365
• Strong attention to detail and documentation
• Ability to lift 10–50 lbs occasionally
  

Work Environment:

This role follows a hybrid schedule:
In office Tuesdays & Thursdays, with WFH available Monday, Wednesday, and Friday.

Some after‑hours availability may be required for system issues or urgent operational needs.

Ready to learn more, make an impact and join a team that cares? View the full Job Description via the link below and apply today and start turning dreams into realities!