Job Description

As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we’re an integral part of Volkswagen Group's future success.

Brief Role Description

We are seeking a detail-oriented and proactive IT Support Specialist to join our team. You will be responsible for providing technical support to end users, maintaining IT systems, and ensuring smooth operation of hardware and software environments across the organization.

Possible Tasks within this Role

ROLE RESPONSIBILITIES

Main responsibility – 100 % of time spent

• Provide day-to-day IT support for our team, ensuring smooth operations across MacOS and Windows devices and tools.
• Support identity and access management with Okta
• Troubleshoot and administer Microsoft 365 apps and services.
• Help colleagues make the most of Slack and Atlassian (Jira, Confluence)
• Cover IT aspects of employee lifecycle: onboarding newcomers and off-boarding leavers
• Organize and coordinate replacement of end-of-lifecycle devices
• Collaborate with stakeholders to translate technical issues into business-friendly solutions.
• Continuously improve IT processes, documentation, and user experience.

Qualification requirements

YEARS OF RELEVANT EXPERIENCE

At least 5 - 7 year’s experience as an IT Support specialist in a mid-to-large sized company or in an enterprise environment.

EDUCATION

Required

Desired

• Bachelor’s degree in computer science, Information Technology, or related field

• Masters in CS or related field.

SKILLS

• Communication skills
• Problem solving skills
• Analytical skills
• Conceptual thinking skills
• Integration - joining people, processes, systems
• Excellent presentation and writing skills
• Experience with cross-functional collaboration
• Ability to build and maintain strong ties in a multicultural environment
• Strong customer orientation

SPECIALIZED SKILLS

Required

Desired

• Strong knowledge of Windows and MacOS environments.
• Experience with Microsoft 365
• Experience with Jamf, Okta and Intune is a plus.
• Familiarity with collaboration tools like Slack and Atlassian products.
• Highly organized, approachable, and eager to learn new tools and technologies.
• Strong communication skills – you can translate “tech speak” into clear, understandable language.
• A service-oriented mindset: you enjoy helping others succeed.
• A self-starter who is eager to learn new tools, technologies, and workflows.

• Experience supporting remote and hybrid teams.
• Exposure to basic scripting or automation (e.g., PowerShell, Bash) is a plus.
• Microsoft Systems Certification Engineer (MCSE)
• Previous system design in a client server environment

WORK FLEXIBILITY

Requires up to 10% travel to participate in workshops, planning sessions, and leadership meetings with teams in different regions.

ADMT is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.