Location: Columbia, MO (Onsite) (contract-to-hire) Job Type: Full-Time Compensation: $22.00 – $25.00 per hour
The IT Support Specialist II plays a key role within the Information Technology division, supporting multiple operating companies globally. This position is primarily responsible for decommissioning end-of-life computers, deploying new systems, and redeploying in-service machines using modern cloud-based management tools such as Microsoft Intune, Autopilot, and Mobile Device Management (MDM).
The goal of this role is to ensure a seamless, efficient, and positive user experience during all hardware deployment and lifecycle processes while providing high-quality end-user support.
Track and maintain global PC hardware inventory.
Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.
Coordinate repair of equipment under third-party maintenance agreements.
Manage warranty claims, software license distribution, and end-of-life decommissioning processes.
Configure and deploy computers via remote access into local datacenters as required.
Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.
Manage post-deployment processes including secure data removal, hardware organization, and recycling.
Register devices with Intune and Microsoft Defender using necessary scripts.
Assist with Intune registration, Autopilot deployment profiles, and configuration management.
Coordinate shipment and delivery of deployment equipment.
Conduct occasional onsite visits to assess and properly decommission equipment.
Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).
Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.
Assist with cloud application deployment and maintenance.
Monitor and resolve assigned Help Desk tickets.
Provide technical support via ticketing system, email, chat, and phone.
Investigate and diagnose technical issues, identify solutions, test, and implement resolutions.
Install, configure, and maintain end-user workstations and peripheral equipment.
Assist with software installations and upgrades using remote support tools.
Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking.
Maintain strict confidentiality regarding user and system information.
Assist with IT resource discovery and documentation across operating companies.
Contribute to team discussions and process improvement initiatives.
Perform additional duties as assigned.
Associate’s degree in a related field and 2–5 years of networking experience; equivalent work experience may substitute on a year-for-year basis.
1–2 years of Help Desk experience required.
Working knowledge of Microsoft Windows environments.
Familiarity with Azure Active Directory and cloud-based management tools preferred.
Basic knowledge of computer hardware components (hard drives, memory, power adapters, etc.).
Experience with device deployment, configuration, and troubleshooting.
Knowledge of network security systems and best practices.
Experience with Android and iOS devices is a plus.
Ability to communicate technical concepts to non-technical users.
Strong organizational and time-management skills.
Ability to multitask in a fast-paced environment with competing deadlines.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.
Ability to read and interpret technical manuals and documentation.
Must be able to lift and/or move objects weighing 20–70 lbs.
Regular use of computer, phone, and in-person communication.
Frequent standing, walking, sitting, and manual dexterity tasks.
Ability to manage multiple priorities under tight deadlines.
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.
Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.
Our Values
Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.
Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.
Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.
Integrity: We are honest and direct in all of our dealings. Honor above all else!
Connection has been recognized with several accolades that reflect our commitment to those shared values, including:
• Twice named one of the “Most Trustworthy Companies in America” by Newsweek.
• Named “America’s Best-in-State Employers” three times by Forbes.
• Recognized in the “Top 100 Technology Companies” by Businessweek.
