Job Description

How You Will Make An Impact:

• Answer questions and provide support for employees in person and online (via email, Slack, and tickets)
• Set up and troubleshoot Computers for employees (primarily MacOS but Windows and Chromebooks in fleet)
• Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
• Offer ideas to streamline our processes and improve upon existing programs
• Take on projects of impact to the employee experience
• Perform small project-based work to improve IT systems
• Assist with troubleshooting Bitcoin Mining prototype hardware and software
• Showcase your knowledge by training other employees on new applications, hardware, and more

What You Will Need to Succeed:

• Minimum 3 years of Technical Support experience troubleshooting iOS, Chrome OS and Windows systems
• Experience with GSuite tools including GMail, Google Docs, and Google Calendar
• Empathy and passion for the customer’s experience
• A drive to assist customers and solve their technical problems
• A history of providing great customer services
• Experience with MacOS, Chrome, and Windows
• Problem solving and intuitive troubleshooting skills
• Handling multiple issues of varying complexities and priorities at once. Time management and excellent computer skills are a must
• An understanding of connecting computers to networks especially over WiFi
• A human-centric approach to your work. You want to be a resource for employees, to help answer questions they have, while in the office
• An understanding of A/V concepts and functionality
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• You have a history of expanding your knowledge via technical training (self- taught and/or formal) and certification

Working Hours

Mon – Fri / 8AM - 5PM. Occasional Saturdays /8AM– 5PM (every 3-6 weeks). Option to work overtime on the preceding Fridays. (Work hours could change depending on the requirements)

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