The Career Works

IT Support Specialist

The Career Works  •  Hong Kong, HK (Onsite)  •  5 months ago
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Job Description

Our client a IT Services Company is looking to hire IT Support Specialist. 

Responsibilities
  • Provide desktop support for hardware and software issues, both remotely and onsite.
  • Diagnose and resolve technical problems related to desktop systems and peripherals.
  • Assist users with operating systems, including Mac, Linux, and Windows.
  • Support audio and video conferencing setups and troubleshoot related issues.
  • Manage IT assets and maintain accurate inventory records.
  • Collaborate with team members to ensure timely resolution of support requests.
  • Document support processes and maintain knowledge base articles.
  • Stay updated with ITIL processes and best practices.

Requirements
  • Prior experience in desktop support or related field
  • In-depth knowledge of desktop hardware and software systems
  • Excellent written and verbal communication skills
  • Proficient in computer operating systems such as Mac, Linux, and Windows
  • Exceptional time-management and multitasking abilities
  • Remote support and onsite support
  • Strong problem-solving and interpersonal skills
  • Having experience in Outlook/office 365.
  • Audio and Video conference support
  • IT asset management experience
  • Good knowledge on ITIL Process
  • Experience: Between 2 Years to 3 Years
The Career Works

About The Career Works

TheCareerWorks Ltd. was founded in 2001 by professionals with experience in IT, operations, consulting & recruitment.

Our Aim

To provide friendly and helpful services to our candidates and be a reliable and professional resource for recruiting managers in Hong Kong and throughout the Asia-Pacific region.

Our objective is to form partnerships with our clients and candidates.

Our Recruitment Process

We believe in transparency of process and provide both clients and candidates with regular updates to demonstrate our thoroughness.

We take the time and try to understand our clients. It is only with this understanding that we can maximize our impact and add real value. We believe that we can only be successful to the extent that we are able to understand your operations, corporate culture and business strategy. We invest time up front insuring that we understand our clients.

Our process focuses on a strong research where we will look at all the potential candidates in a particular field and assess them according to a multi-tier process that includes screens for; motivation, cultural fit, stability history of creating impact or exceeding expectations, ethics, and depth of experience and knowledge of the particular industry and the specific job function.

In our experience the more we work with one client the smoother the process becomes. Each time we work with the same client we gain a deeper understanding of their requirements and this enables us to tailor our service to suit their needs, timelines and specifications, which directly benefit our clients.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Admiralty, HK
Year Founded
2001
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