Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented IT Support Specialist to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.
We’ll Provide:
Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
Career Growth: Opportunities to advance within a company that invests in your development
Meaningful Work: Help businesses stay secure, productive, and connected
Modern Tools: Use industry-standard platforms to deliver top-tier service
Competitive Salary: $45,000 - $55,000 depending on experience
What You’ll Do:
Provide first-level technical support via phone, email, and ticketing system
Troubleshoot hardware, software, and network issues
Deliver professional and friendly customer service
Escalate complex problems to senior technicians
Document solutions and maintain accurate service records
Assist with client onboarding and workstation setup
Monitor systems and alerts to proactively resolve issues
Skills You’ll Need:
Solid written and verbal communication skills
PC Hardware familiarity
Windows operating system familiarity
IP-based networking familiarity/understanding
Experience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMap
Ready to Apply?
Quick apply with your resume OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-5TDFEO55Q/landing-u=1110981
PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.
Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"
Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.
