The Role: IT Support & Services
We are looking to hire a new IT Support and Services colleague to join our IT team in our Manchester office!
With new hiring targets for the Manchester office, we expect a continued increase in user numbers and service demand. This growth directly impacts the workload and complexity handled by IT Services. Therefore, the IT Support will serve as the first point of contact for employees seeking technical IT assistance. This will include tasks such as communicating with the IT team and management regarding daily tasks and responsibilities, performing general troubleshooting, repairs, and upgrades of company hardware/equipment, managing/installing operating systems and identifying/troubleshooting software-related issues.
This is a full-time, in-office role based in our Manchester city centre office, which is located next to Piccadilly Gardens in Manchester.
Key Responsibilities
Serve as the first point of contact for employees seeking technical IT assistance.
Communicate proactively with the IT team and management regarding daily tasks and responsibilities.
Perform general troubleshooting, repairs, and upgrades of company hardware/equipment.
Follow key processes, such as user onboarding and off boarding.
Manage and install operating systems and identify/troubleshoot software-related issues.
Record incidents, problems, and their resolutions in logs.
Manage and perform basic troubleshooting on the company’s IT network.
Administer M365 and Exchange at a basic level, including creating and managing users, groups, and mailboxes.
Handle Jira tickets for local and remote IT support.
Maintain the local office asset list using internal systems.
What We're Looking For
Bachelor’s degree or high school diploma, with 2+ years of relevant experience in IT.
Strong knowledge of computer hardware, software, and networks.
Good knowledge on M365 and ticketing systems.
General understanding of Windows OS.
Customer-oriented and patient approach.
Good communication skills, including proficient English language skills (B2 or above).
Desirable Experience
Prior work experience or internship in a similar position.
Please submit your CV via the provided link. We thank you for you interest in MDPI and look forward to reviewing your application!
A pioneer in scholarly, open access publishing, MDPI has supported academic communities since 1996. Headquartered in Basel, Switzerland, MDPI has the mission to foster open scientific exchange in all forms, across all disciplines.
We operate currently over 400 diverse, peer-reviewed, open-access journals supported by over 66,000 academic editors. We serve scholars from around the world to ensure the latest research is openly and broadly available.
Besides our main publishing business, we develop and maintain digital platforms and software ranging from scientific exchange platforms to article databases and search engines, all focused on empowering scholars and giving them the best possible product and service. As of the end of 2022, we count more than 6700 colleagues in 17 offices across 11 countries.
Flexible Working Times
You are able to start work anytime between 7-9am, and finish between 3pm-6pm.
Special Days Off
Getting married or moving house? No need to use up your holidays, MDPI offer paid time off for such occasions.
Our Culture
A friendly working environment with monthly lunch parties, office snacks and seasonal events.
Bonus Incentives
Depending on your role, you may be eligible for one of our bonus schemes which rewards high-performing employees.
Perkbox
You will have access to our benefit platform called “Perkbox.” This will provide you with a range of discounts and benefits across various retailers, including savings on food, drinks, tech, travel, and more.
Health Cash Plan
After passing probation, employees are enrolled into our private health membership with Bupa. You can claim money back on dental, doctors, and prescriptions amongst many other health services
Modern City Centre Office
Located next to Piccadilly Gardens, our office is a 10 minute walk from both Manchester Piccadilly and Manchester Oxford Road train stations. There are also tram stops outside of the building.
Cyclescheme
Save between 25-39% on a bike and accessories.
Techscheme
Save up to 10% on tax when purchasing tech equipment from places such as Ikea and Currys.
At MDPI, we believe in fostering an inclusive work environment that respects and values individual differences and prioritises growth through continued learning, support, and feedback. We are always seeking new initiatives to advance diversity and inclusion across all our offices to create a more equal workforce.
At MDPI, we develop and maintain various platforms in order to better serve the scientific community, which you can find below:
MDPI homepage: https://www.mdpi.com/
Sciprofiles: https://sciprofiles.com/
Sciforum: https://sciforum.net/
Scilit: https://www.scilit.net/
Preprints: https://www.preprints.org/
Encyclopedia: https://encyclopedia.pub/
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A pioneer in scholarly, open access publishing, MDPI has supported academic communities since 1996. Based in Basel, Switzerland, MDPI has the mission to foster open scientific exchange in all forms, across all disciplines.
