Objectives of this position: As a key member of the IT Service & Support team, the IT Support & Service Administrator ensures seamless daily IT operations by serving as the primary point of contact for all end user enquiries. This role is responsible for troubleshooting and resolving hardware, software amongst IT assets/ vendors management to maintain a stable environment with minimal downtime. What will you do? • Act as the first point of contact for all user support related queries at the Service Desk • Responsible for taking internal and external calls regarding IT incidents or service requests, as well as resolving and escalating user requests for Google Workspace • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request via ticket management system • Support new joiners by preparing the required IT hardware/ software packages and access credentials • Conduct weekly checks on meeting room AV equipment. • Support with user communications regarding system updates, scheduled maintenance or new rollouts • Collaborate with cross-functional teams/ global IT on issues and system integration • Manage full inventory lifecycles for hardware and software and perform regular asset tracking and store room organization • Manage vendors for hardware maintenance, repairs, quote requests and warranty claims • Regularly compile and present statistical reports on ticket volumes, resolution times and recurring incidents What will you need? • At least 2 years of experience in IT Service Desk, System Support or Service Administration • Technical skills: Google Workspace, Windows/ MacOS/ iOS troubleshooting, networking basics and AV room setups • Familiarity with ITIL framework/ IT Service Management is a bonus • Soft skills: Strong communication, time management and customer service skills
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
