Job Description

IT Support Officer

Location – Melbourne CBD

12-month Fixed Term Contract

• Pivotal autonomous role in our new Melbourne office.
• Join an ambitious firm which is growing, evolving & increasing its headcount.
• Providing level 1 & 2 support, involvement in projects and continuous improvement activities

Allied Credit is a leading vehicle finance firm with strategic alliances with global car, marine and motorcycle brands. Offering white label, joint venture and floorplan finance, our proprietary software
provides a seamless, convenient and customer-focused finance service to consumers and businesses.

Allied Credit have an opportunity for an IT Support Officer to join our collaborative Technology Solutions Operations team for a period 12 months, covering for a parental leave. You will provide BAU support activities and to contribute to the achievement of business continuity for the effective operations of the Group. Working as part of a small team you will be integral to the management of information systems, support and administration as well as assist in applications, data security and
business support.

Responsibilities

• Providing level 1 and level 2 support to internal users and business partners.
• Troubleshooting and escalation of issues to other technical resources and third-party
  providers.
• Assisting with user administration and IT equipment management.
• Administration and management of the Office365 suite of applications.
• Administration and support of the company's communications systems.
• After-hours on call for critical incidents and issues.
• Monitoring and logging support requests ensuring SLAs are being met and management of system alerts through service desk tickets.
• Internal client communication regarding service request progress, impending changes and planned outages.
• IT technical and procedural documentation development and maintenance.
• Assist with software upgrades as well as administration and management of portals and web sites.
• Contribute to process improvement and efficiencies.
• Research and analysis of current and upcoming technologies and trends.
• Contribute to strengthen security and safeguard company assets from malicious attacks.

Your background

• Bachelor's Degree in IT or industry equivalent qualification with ITIL 4 certification.
• Proven success in an IT support role, ideally in a medium to large business, utilising an ITSM tool, such as ServiceNow, Jira or Halo.
• Experience in financial services industry preferred.
• Experience supporting Microsoft Office 365 and Microsoft Azure are required.
• Proven track record and experience working collaboratively with staff and executives across the business as well as external stakeholders.
• Confidence and ability to structure and communicate material effectively in both written
  and oral forms.
• Proactive in recommending innovative solutions to business requirements, process
  improvements, challenges and issues.
• Good planning, organizational and time management skills.
• Well-developed analytical, negotiation and problem-solving skills.

Why work for Allied Credit?

• Work-life balance - hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options.
• Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community.
• Discount offers on selected retailers, car loans and novated leasing options.
• A learning environment where we take your development and career aspirations seriously.
• 16 weeks of paid parental leave along with Salary Continuance Insurance.

We want individuals who will buy into and thrive with Allied Credit’s Values of Customer Focus,
Adaptability, Risk Confidence, Integrity and Teamwork.

Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic.

Please contact Alex Kelly on 0484 109 354 for a confidential discussion. For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/ or email hrservices@alliedcredit.net.au.