🖥️ Permanent Full-time l Monday to Friday
📌 Head Office, East Maitland NSW
🗺️ Onsite 5 days per week
Pacific Smiles Group is looking for an IT Support Officer (officially a Technical Services Officer) to join our IT team at our head office in East Maitland. This is a full-time, fully onsite role — five days a week — providing hands-on technical support to our corporate teams, alongside remote support to staff across the wider business through our Jira ticketing system.
You'll be the friendly, reliable go-to person for day-to-day IT at head office, while also picking up and resolving tickets that come in from across the organisation. It's a great fit for someone who enjoys a blend of face-to-face support and structured, ticket-based troubleshooting, and who takes pride in keeping technology running smoothly for the people who rely on it.
Provide Level 1/2 technical support to corporate teams onsite at our East Maitland head office
Manage, triage and resolve support requests through the Jira ticketing system
Deliver remote support to staff across the business
Set up and support workstations, devices, user accounts and access
Troubleshoot hardware, software, networking and end-user issues
Collaborate with the wider IT team to resolve issues quickly and professionally
Maintain clear, accurate records of issues and resolutions within the ticketing system
1–3 years of IT support experience (Level 1/2)
Experience working with a ticketing system (Jira or similar)
Strong troubleshooting and communication skills
A customer-first approach, with the ability to explain technical concepts clearly to non-technical staff
Confidence working both independently and as part of a team
A proactive, professional attitude
We're growing — and so can you. Pacific Smiles Group is on an exciting growth trajectory, which means real opportunities to develop your skills, take on new challenges and build a long-term career.
A genuinely great place to work. You'll join a welcoming, down-to-earth team and a corporate culture that people actually rave about — supportive, collaborative and refreshingly friendly.
There's a lot happening in our IT space. From new systems to smarter ways of working, it's a great time to join. You won't be bored, and you'll always have something new to get stuck into.
Learn from a brilliant bunch of leaders. Our IT leadership team is experienced, approachable and genuinely invested in helping you grow.
Set up for success. All the equipment you need to do your best work, provided from day one.
Ready to Apply?
If you're looking for a role where you'll be genuinely valued, supported to grow, and part of a team that loves what they do — we'd love to hear from you ASAP or by 2nd July
Not the right fit for you?Set up email alerts as new job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up!
Pacific Smiles Group are trusted by patients Australia-wide. Owned and operated by Pacific Smiles Group, Pacific Smiles is one of Australia’s leading networks of dental centres operating under the Pacific Smiles Dental and nib Dental Care Centre brands. There are over 120 centres located throughout New South Wales, Queensland, Australian Capital Territory and Victoria.
Pacific Smiles is committed to delivering outstanding patient care and customer service through a growing network of quality Dental Centres which provide practitioners, patients, private health insurers and other third-party funders with the service and care that they deserve and expect.
