Job Description

🌟 Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. RIU Phuket is set to become a standout destination, offering a unique all-inclusive 24hr experience on the stunning shores of Mai Khao.

As the first RIU property in Thailand, RIU Phuket will blend international standards with Thailand's renowned charm and hospitality, setting a new benchmark for luxury on the Mai Khao coast. Join us as we continue to shape memorable experiences for guests from around the world in one of the world's most breathtaking island destinations.

Position: IT Support Officer

Department: Information Technology (IT)

🔎 About the Role

This is a unique opportunity to join RIU Hotels & Resorts as a IT Support Officer, where you will play a key role in delivering the signature service and operational excellence that define RIU Phuket

In this role, you’ll thrive in a serene yet vibrant coastal setting, being part of a pioneering hotel that introduced the 24-Hour All-Inclusive concept to Asia.

💼 What You’ll Do

• Manage and maintain the hotel's IT infrastructure to ensure optimal performance and reliability.
• Troubleshoot a variety of software and hardware issues, ensuring data security and system integrity.
• Play a key role in supporting our technological operations to ensure seamless guest and staff experience.
• Solve regional IT incidences logged in our corporate software "RIU Support".

✔️ What We’re Looking For

• Strong communication in English is a MUST, as you will work with the IT team at our head office in Europe.
• Strong knowledge of computer hardware, networking, and system administration. Experience in troubleshooting software and hardware issues.
• A diploma in Computer Science or a related field. School leavers with a passion for IT are also encouraged to apply.
• A minimum of 1-2 years of experience in the IT field is preferred.
• Good problem-solving and communication skills, with a willingness to learn and be part of a collaborative team

💎 What You’ll Get

• Attractive Remuneration Package: Enjoy a competitive salary as part of our commitment to rewarding your hard work.
• Service Charge: RIU Phuket is proud to offer one of the most attractive service charge distributions in the country.
• Meals While on Duty: Enjoy well-balanced, meals to keep you energized during your work hours.
• Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

🌟 Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

🌍 Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.