Job Description

At SEC Newgate, our people are at the heart of everything we do - and they’re what set us apart. We create an environment that stimulates and rewards our people, where staff are supported to contribute ideas and embrace opportunities to achieve their goals.

We look for people who are curious, self-motivated and collaborative. If you are like-minded and are motivated by working with a talented team on issues that matter, keep reading to see what’s on offer.

About the role

This role would suit someone from an IT support, technology operations, governance, compliance or data background looking to build their experience in ICT governance and compliance within our Operations team. The role focuses on supporting the end‑user
technology experience and delivering IT projects that improve business efficiency and uplift ICT capability across the firm.

Working closely with the Senior Director, Data & Technology, the Chief Data Scientist and consultancy teams, you will support systems design, process improvement and security governance, ensuring compliance with policies and obligations. A key component of the role includes supporting the ISO 27001 certification process and ongoing systems monitoring, as well as assisting with AI tool monitoring and management as required by the business.

We are open to candidates with varying levels of experience and to the role being based in any of our Australian offices (Sydney, Melbourne, Brisbane, Canberra or Perth), supported by our wider IT and Operations team. This is an initial 12‑month fixed‑term contract, with the potential for permanency. Hybrid working is available.

Key Responsibilities

• Monitor, report on and troubleshoot IT systems to support ISO 27001 certification and ongoing compliance
• Support the management, monitoring and upkeep of AI tools used across the business
• Maintain and uplift of SEC Newgate’s data governance framework and compliance measures
• Assist with management of our network and related on-premises and cloud-based technology
• Assist with Setup, deployment and ongoing management of laptops, devices, hardware and software assets
• Assist with technology projects and continuous improvement initiatives
• Oversee helpdesk requests and provide timely end‑user support (phone, email and in person)
• Proactively report on IT issues and trends to identify opportunities for improvement
• Deliver small group or individual user training and contribute to improving ICT literacy across the firm
• Stay informed on industry developments and support innovation where appropriate

Ideal Skills & Experience

• Strong communication (verbal and written) and interpersonal skills
• Self‑motivated, organised and comfortable working in a fast‑paced environment
• Strong problem‑solving and troubleshooting capability, with high attention to detail
• Ability to prioritise work, meet deadlines and manage competing demands
• Ability to work collaboratively as part of a team, while also operating autonomously and leading initiatives when required
• Experience implementing and/or maintaining an Information Security Management System (ideally based on ISO 27001)
• Experience managing cyber security risk and contributing to technology projects or initiatives
• Comfortable working with technical teams to formulate control statements and verify controls compliance
• Familiarity with Intune, Defender and Purview
• Some exposure to GenAI tools and an understanding of their implications for security and ways of working
• Tertiary qualifications in a technology/science discipline or relevant industry experience
• Relevant industry certifications (e.g. Microsoft, ITIL, security or compliance frameworks) are desirable

About Us

We are Australia’s largest full-service strategic communications firm, advising on complex issues and high‑stakes decisions for some of Australia’s most preeminent organisations. With extensive expertise in corporate positioning and reputation building, issues management and campaigning, and crisis communications, we support clients when it matters most. With six offices nationally and a network around the world, we bring a level of trust, expertise, collaboration and support to our clients that few others can match.

Why SEC Newgate?

We want people to thrive. We believe our people should be in the driver’s seat of their growth but within a supportive environment. We take a holistic approach to deliver better outcomes for our clients. 

We work on stuff that matters. We are proud to work on complex projects and issues that make a material difference to our clients and communities. This provides a stimulating and motivating environment to grow and contribute. 

We can be flexible on how we get there but not on delivering excellence. We support a flexible work environment that gives our people opportunities to work under different arrangements. This is a joint decision with a focus on what’s needed to deliver exceptional client outcomes whilst balancing personal needs and preferences. 

We aim to think and act beyond ourselves. We strive to improve ESG outcomes for
our clients and ourselves, focusing on inclusion, diversity and sustainability. 

Connection is at the heart of our culture. We connect daily, encourage constructive and active contributions to ideas and discussions, and want to encourage genuine collaboration to deliver better outcomes for our clients. Our culture embraces a philosophy of ‘one firm firm’. 

We’re good people to work with. Our staff and our clients tell us that they enjoy working with us. We believe that providing a nurturing and supportive environment and sharing a passion for what we can achieve, are important parts of our success. 

We relish being ‘Global’. We enjoy the strength of a global vision and network co-created with a local flavour. We are empowered to shape our future and opportunities within the Australian business, whilst embracing the benefits of a global organisation.

Are we a match?

If this sounds like the right fit for you and your eager to contribute to a dynamic team, we would love to hear from you – apply today!

SEC Newgate is proud to be an equal opportunities employer. We strongly encourage applications from all qualified candidates including Aboriginal and Torres Strait Islander people, people from diverse cultural and religious backgrounds, people with disabilities and people from any gender identity or sexual orientation.