Do you have experience in Level 1 or Level 2 IT support? Are you comfortable using remote support tools as well as providing on-site assistance at clients’ premises? If so, you may be a great fit for this opportunity.
Our client is an IT outsourcing company seeking a dedicated IT Support Officer Their mission is to help small and medium-sized businesses (SMEs) run smoothly by providing reliable and professional technical support. If you enjoy solving technical problems and assisting people with their IT needs, this role could be ideal for you.
About the Company
We are recruiting on behalf of a fast-growing IT support outsourcing company. Due to the onboarding of many new clients, they are expanding their team to ensure excellent service delivery. The successful candidate will be based at the company’s offices in Limassol, Cyprus.
Responsibilities
As an IT Support Officer, you will assist clients with a wide range of IT support activities, from basic troubleshooting to the installation and configuration of IT systems.
Your key responsibilities will include:
Troubleshooting IT issues for multiple clients via email, chat, and remote access
Installing, configuring, and maintaining desktops, laptops, and office equipment
Managing user accounts, access controls, and basic network setups
Monitoring systems, applying updates, and ensuring data backups are functioning properly
Documenting technical issues and resolutions to improve ongoing support efficiency
Requirements
The successful candidate should meet the following criteria:
1–3 years of experience in IT support (Level 1 or Level 2)
Solid understanding of Windows OS, Microsoft Office 365, and basic networking
Familiarity with remote support tools such as TeamViewer, AnyDesk, or similar
Strong communication skills and a customer-focused mindset
Experience working with SMEs or in an outsourcing environment will be considered an advantage
Benefits
The company offers:
Full-time, on-site position with standard office working hours
A welcoming and friendly working environment based in Limassol
Ongoing training and opportunities for sponsored further education
Biannual bonus appraisals in July and December to recognize employee contributions
21 days of annual leave plus 3 days of sick leave
Competitive salary based on experience
Join a growing outsourced IT team supporting small and medium-sized businesses.
Accept the challenge – join the team in Limassol!
