Job Description
14831 - IT Support Manager (onsite) - Celebration, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: 100% of the time at the Client's site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Only candidates able to relocate as required should apply to avoid removal from future consideration.
Our client is filling this contract position exclusively through approved staffing partners, so this opportunity is not available by applying directly with the client. If you're interested, we'd be happy to represent you throughout the hiring process.
Required:
• Availability to work 100% of the time at the Client's site in Celebration, FL.
• Experience with Information Technology (IT) work with exposure to multi-platform environments (7+ years).
• Experience with IT service management processes: incident, problem, change, and request management.
• Experience with Deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printers, and servers.
• Experience with Enterprise-wide software rollouts, updates, and patch management.
• Experience with Advanced network and telephony support.
• Experience with Installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Experience with Quality assurance ideologies, techniques, and tools.
• Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience.
Responsibilities:
• Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
• Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printers, and servers.
• Develop and implement IT service management processes: incident, problem, change, and request management.
• Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
• Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
• Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
• Physical requirements: Ability to lift up to 50 lbs, climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
