Job Description
**This is an onsite position in the Lititz, PA office Monday-Friday 8:30AM-5:00PM ***
JOB SUMMARY
Provide Tier I technical assistance and support for issues related to application permissions, software, and hardware.
QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.
- Excel in a fast-paced, demanding, and continuously changing environment
- The ability to work on a team, maintain a positive attitude, and be open to learning
- Strong creative problem-solving skills, analytical skills, and a strong work ethic
- Install, modify, and repair printers, computer hardware, and software
- Ability to frequently multi-task and prioritize tasks
EXPERIENCE:
- Windows OS installation and troubleshooting
- Hardware troubleshooting (desktops, laptops, peripherals)
- Experience with Microsoft Office Suite
- Comprehension of basic networking architecture and troubleshooting
- Basic Active Directory knowledge
RESPONSIBILITIES AND DUTIES:
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Work with employees across all company locations and departments to assess and respond to IT needs
- Interact with hardware and software vendors to resolve user problems
- Responsible for desktop configurations, imaging and providing maintenance of these systems
- Document tickets, changes, and system configurations
- Analyzes users' system problems and provide solutions
- Onboarding new users
- End user hardware deployment
