Job Description

The Company

Keywords Studios is an international technical and creative services provider to the global video games industry. Established in 1998, and headquartered in Dublin, Keywords now has over 70+ studios located across Europe, North America, South America, and Asia. We provide integrated art production, engineering, audio services, testing, localization, and player support services across 50 languages and 14 game platforms to a blue-chip client base in more than 21 countries. In early 2021, the keywords business expanded their global operations across the pacific to the Australian market where we currently employee 140+ staff across Melbourne and Brisbane.

As our first point of contact, you will ensure the studio’s technical engine runs smoothly. Your day-to-day will involve:

• Frontline Support: Managing the internal help desk, resolving level-one tickets and escalation to our senior team.

• Hardware Deployment: Assembling, configuring, and deploying high-end workstations and specialised game development hardware.

• User Management: Provisioning accounts and managing group memberships within Office 365, Google and Active Directory.

• System Guardian: Monitoring daily backups, tracking system health and ensuring 24/7 network availability.

• Inventory & Projects: Maintaining an accurate hardware inventory and assisting the wider regional IT team on major infrastructure upgrades.

Qualifications

Essential Skills:

• A recent degree/certification in IT or equivalent experience in a service support role.

• Solid troubleshooting skills for Windows 10/11 in a networked environment.

• You know your way around the inside of a PC and can handle assembly and configuration with ease.

• A conceptual understanding of TCP/IP, VPNs, and Windows network client configuration.

• High self-motivation, a growth mindset, strong stakeholder management and a collaborative mindset.

Desirable Skills:

• Experience with Active Directory or O365 hybrid environments.

• Interest in PowerShell or Bash scripting.

• Exposure to virtualization (ESXi/vSphere) or Linux servers (Debian, Ubuntu).

• Familiarity with switch/firewall configurations or VLANs.

Additional Information

The Benefits:

• Genuine flexible working
• Wellness and Financial benefits, including Novated Leasing, Wellness and Green Energy @ Home reimbursements
• An opportunity to work alongside some of the best in the industry
• Opportunity to work with our regional APAC partners, opening up to global opportunities.

Employer questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Drivers License and a car?
• How many hours are you available to work per week on site?
• What's your expected annual base salary?

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.