Job Description

Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more.

That's all down to our passionate team of 250+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey.

The Role

We're looking for an IT Support Intern to join our IT Operations team and play a key role in keeping our tech running smoothly and our team productive. You'll work closely with the IT team and colleagues across all departments, bringing your enthusiasm and problem-solving skills to help us deliver excellent internal tech support.

This role is perfect for someone who loves helping people, enjoys troubleshooting technical issues, and wants to learn the ins and outs of IT support in a fast-paced fintech environment.

What You Will Do

• Be the First Line of Support Assist team members with day-to-day tech questions and troubleshooting.
• Keep Things Organized Maintain basic documentation for common IT issues and assets.
• Manage Our Toolkit Help manage and troubleshoot our core communication and productivity tools (Google Workspace, Slack, and Jira).
• Track Company Assets Keep our hardware inventory up to date (laptops, monitors, and accessories) so we always know who has what.
• Document Solutions Keep track of unique or recurring issues in Jira, ensuring that the steps taken to fix them are clearly written down for the rest of the team.

What We Look For

• Communication You can explain technical things in a simple, friendly, and patient way.
• High Energy & Enthusiasm You genuinely enjoy helping others and bring a positive attitude to work every day.
• Curiosity & Eagerness to Learn You don't need to know everything, but you should be excited to figure things out.
• The Tech Basics Familiarity with Mac and Windows OS, and a comfortable understanding of cloud-based tools (especially Google Apps).

If this sounds like you, we'd love to hear from you!

Thanks,

Team Plum 💜

Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.