Job Description

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!

Under general supervision, the IT Support Intern provides a first line of support, answer phones, replace backup tapes, clerical work, and answer email. Provide first level help desk support to multiple offices and locations on software and applications. Assist in workstation installations.

ESSENTIAL FUNCTIONS Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following

• Assist in call support for issues related to operating systems, configuration, hardware, peripheral or networking components. Determine nature of the call request and provide information and/or refer to appropriate person for response.
• Provide assistance with several software applications, various MS Windows operating Systems, Microsoft Office, Access, Excel, Word, Exchange, Antivirus, Adobe. Provide technical training to end-users.
• Provide support for viruses, spyware, and malware.
• Provide professional, customer-focused Help Desk Support for end-users. Documents all stages of Help Desk requests and projects.
• Requires ability to pay attention to detail and be accurate.
• Must be comfortable with and be able to learn about information technology PC hardware and software systems and solution, with an emphasis on Windows, Microsoft Office, Internet Explorer, Outlook, and the AS/400 operating system.
• Ability to establish and maintain effective working relationships with employees and vendors.
• Ability to learn information technology processes and procedures and to perform those processes and procedures independently.
• Ability to start and complete a project and keep customers informed of status.
• Performs other related technology duties and projects as assigned

KNOWLEDGE AND SKILLS:

Knowledge:

• City organization, operations, policies, and procedures.
• Business and personal computers, and spreadsheet software applications.
• City organization, operations, policies, and procedures.
• City codes.
• Principles and practices of modern office systems.

Skill in:

• Handling situations requiring diplomacy, fairness, firmness and sound judgment.
• Providing efficient customer service.
• Understanding and applying City policies and procedures.
• Establishing and maintaining cooperative working relationships with all levels within the City.
• Communicating effectively verbally and in writing.

MINIMUM QUALIFICATIONS:

Working towards a Two-year or Four-year college diploma or degree in technology related field. Must have excellent written, verbal, and interpersonal skills and the ability to provide strong attention to details with the ability to proof work for accuracy. A valid Texas Driver’s License is required.

LICENSE AND CERTIFICATION:

Valid Texas Driver’s License.

Compensation Range

The City of Galveston is an equal opportunity employerand will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin,or physical/mental disability in employment or provision services.