Job Description

• Provide first-level IT support for office users and production-related needs.

• Support troubleshooting of hardware, software, and basic networking issues.

• Assist in supporting production line equipment from the IT infrastructure side.

• Support system monitoring, maintenance, and backup activities.

• Assist in documenting system changes, layouts, and IT procedures.

• Provide professional and friendly support to internal users.

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.

• Support remote troubleshooting through diagnostic techniques and guided problem-solving.

• Escalate unresolved issues to senior IT support personnel when necessary.

• Record incidents, issues, and resolutions accurately in IT logs or systems.

• Follow up with users to ensure issues are resolved in a timely manner.

• Support continuous improvement initiatives for IT processes and procedures.

• Perform other tasks assigned by the supervisor.

Requirements

• Final-year students or fresh graduates in Information Technology, Computer Science, Network Administration, or related fields.

• Comfortable communicating in English in a professional environment.

• Basic knowledge of computer hardware and Windows operating systems; Linux knowledge is a plus.

• Basic understanding of LAN/networking concepts.

• Strong willingness to learn and develop technical skills.

• Good communication skills and teamwork mindset.

• Good analytical and troubleshooting abilities.

• Previous internship or exposure to manufacturing environments is an advantage.

• Knowledge of backup software, Cisco switches, or FortiGate firewalls is a plus, but not mandatory.